You should open a technical suport case with HPE Technical support so they can look at your entire logs and give you an idea what your problem is. There are many reasons for disconnects and this thread was opened two years ago, so the reasons and solution could be patched or much different than what you are observing.
------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
HPE Design and Deploy Guides:
https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card------------------------------
Original Message:
Sent: Sep 22, 2022 10:56 AM
From: Peter Abene
Subject: Disconnected Client
Was this ever resolved? I am seeing the same issue. AOS 8.6, AP 305, 2-3 times per day, all users get disconnected.
------------------------------
Peter
Original Message:
Sent: Jun 16, 2021 01:09 PM
From: Preston Strait III
Subject: Disconnected Client
Did you ever find a solution?
------------------------------
Preston Strait III
Original Message:
Sent: May 22, 2019 03:46 AM
From: Daniel Ebling
Subject: Disconnected Client
Hi,
we have a disconnected client with an error message i can found no information about. Does anyone can help me with that?
Dormant STA Del
(mcxxxk2) [MDC] *#show ap client trail-info 74:E5:F9:3E:BE:26Client Trail Info-----------------MAC BSSID ESSID AP-name VLAN Deauth Reason Alert--- ----- ----- ------- ---- ------------- -----74:e5:f9:3e:be:26 38:17:c3:93:8b:70 xxx NAPxxxE12 40 Dormant STA DelDeauth Reason-------------Reason Timestamp------ ---------Dormant STA Del May 21 17:01:26Dormant STA Del May 21 05:03:02Dormant STA Del May 21 05:01:06Dormant STA Del May 20 17:01:44Dormant STA Del May 20 11:37:22Dormant STA Del May 20 05:01:31Dormant STA Del May 20 05:01:28Dormant STA Del May 20 05:01:25Dormant STA Del May 20 05:01:21Dormant STA Del May 20 05:01:19Num Deauths:10Alerts------Reason Timestamp------ ---------Num Alerts:0Mobility Trail--------------BSSID ESSID AP-name VLAN Timestamp----- ----- ------- ---- ---------38:17:c3:93:8b:70 xxx NAPxxxE12 40 May 21 17:01:2638:17:c3:93:8b:60 xxx NAPxxxE12 40 May 21 05:03:0234:fc:b9:7b:e6:70 xxx NAPxxxE2 70 May 21 05:01:0634:fc:b9:7b:e6:70 xxx NAPxxxE2 70 May 20 17:01:4484:d4:7e:4f:88:20 40 May 20 11:37:2284:d4:7e:4f:88:20 40 May 20 05:01:3184:d4:7e:4f:88:20 40 May 20 05:01:2884:d4:7e:4f:88:20 40 May 20 05:01:2584:d4:7e:4f:88:20 40 May 20 05:01:2184:d4:7e:4f:88:20 40 May 20 05:01:19
Thank you and regards
Daniel