We have had a continuing problem with cpg in that some new users and some users whose previous cpg registration has expired use the captive portal to register their MAC addresses and then -- for reasons completely mysterious -- it sometimes does not work right away. The behavior is that cpg just keeps bringing up the captive portal device registration panel over and over again. Each time that you register the device, it shows the "receipt" that tells you the expiration date/time, which is in one year. As you register over and over again the expiration time moves forward. Usually after some hours/days it just mysteriously works -- stops asking for credentials and connects you to the internet. We have this "voodoo raindance" thing that we do where we use the cpg management portal to continuously delete and re-add the MAC, but we have no idea if this has any effect and maybe the device would have healed on its own?
This latest round happened to me. We have a laptop on the bench that we use sporadically to test things, and its cpg registration had expired since the last time that I used it. When the captive portal came up I put my credentials in and registered the MAC, and it got into this state.
Our SSID is mcUsers, and the role that the device gets stuck in is mcUsers-logon. I can use AirWave to list out all of my clients, then sort by role, and I've got a couple of dozen clients in this state. The laptop that I just registered has been sitting in that state for going on 2 hours as I write this.
I've got 14 clients that have been stuck for over 2 days, a couple going all the way back to Oct 6th.
10/6/21, 7:34 AM
10/6/21, 7:34 AM
10/6/21, 7:47 AM
11/1/21, 9:30 PM
11/6/21, 7:28 PM
11/16/21, 9:52 AM
11/22/21, 3:42 AM
11/27/21, 10:16 AM
11/29/21, 1:23 PM
11/29/21, 10:57 PM
11/29/21, 11:10 PM
11/30/21, 1:40 AM
11/30/21, 9:08 PM
11/30/21, 9:29 PM
and then 24 more sitting there. Sometimes I see more appear, or the connection time moves forward,
With the laptop that sent me off on this merry chase, I can look up the MAC in airwave and get the IP, and then look up the IP in mobility master, and, yeah, it's just sitting there frozen in this state.
I can't figure out what's going on, why some clients get in this state, what gets them out -- and how to make it stop!
Has anyone faced this and knows what's going on? Or can point me towards some tools to try to figure it out?
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Cathy Fasano
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