There are a lot of information needed, in order to help you.
1. What type of Wireless Controller are you using?
2. If the SSID is configured as Open with Captive Portal, if you have a pre-authentication ACL, is it allowing the path to see Clearpass (in order to show Username/Password).
3. Did you configure the correct service for Guest Authentication.
4. ...and many more.
Please provide more information, so we can be able to provide some feedback to your issue.
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Shpat
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Original Message:
Sent: Mar 03, 2021 12:52 PM
From: Shivam Ojha
Subject: Guest SSID authentication error
We are using clearpass for guest authentication
While connecting on guest SSID users are unable to connect .what should I check on clearpass ?
Please guide me I am new to this technology
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Shivam Ojha
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