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Instant & Amazon Echo problems

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  • 1.  Instant & Amazon Echo problems

    Posted Jul 03, 2016 11:27 PM

    Instant blocks Amazon Echo / Alexa from detecting smarthome devices (e.g., Nest, NuHeat, Insteon) on the network via UPnP. I have everything possibly allowed by default under "services" (e.g., AirGroup) but still no luck. Alexa works just fine on my backup wifi AP (netgear), on the same network, so it has to be something the RAP155 is doing. Can anyone please recommend a fix or suggest how to escalate this to Aruba?



  • 2.  RE: Instant & Amazon Echo problems

    Posted Jul 03, 2016 11:31 PM
    Do you have AirGroup enabled?


  • 3.  RE: Instant & Amazon Echo problems

    Posted Jul 03, 2016 11:46 PM

    Absolutely. Just posted in neighboring thread about this w/r/t Chromecast problems too. Here's my output:

     

    24:de:c6:cb:4c:fe# show airgroup blocked-queries
    
    AirGroup dropped Query IDs
    --------------------------
    Service ID                                                                #query-hits
    ----------                                                                -----------
    _00000000-0aed-a942-dde6-55089f324bf9._sub._home-sharing._tcp             2268
    _805741C9._sub._googlecast._tcp                                           136
    _airport._tcp                                                             696
    _privet._tcp                                                              699
    b.b.8.a.1.c.e.f.f.f.2.3.c.b.e.a.0.0.0.0.0.0.0.0.0.0.0.0.0.8.e.f.ip6.arpa  23
    _sleep-proxy._udp                                                         521
    _uscan._tcp                                                               635
    _uscans._tcp                                                              635
    90ed07bb._sub._apple-mobdev2._tcp                                         221
    _sketch-mirror._tcp                                                       187
    _SilverApp._tcp                                                           221
    _adisk._tcp                                                               469
    _96084372._sub._googlecast._tcp                                           339
    _5FD0CDC9._sub._googlecast._tcp                                           65
    _appletv-pair._tcp                                                        32
    _appletv._tcp                                                             32
    _touch-remote._tcp                                                        32
    _samsungmsf._tcp                                                          725
    urn:dial-multiscreen-org:device:dialreceiver:1                            63
    urn:samsung.com:device:ScreenSharing:1                                    5
    94960811._sub._apple-mobdev2._tcp                                         52
    _0354A290._sub._googlecast._tcp                                           719
    7.2.b.1.b.b.e.f.f.f.0.6.e.5.6.a.0.0.0.0.0.0.0.0.0.0.0.0.0.8.e.f.ip6.arpa  3
    _00000000-032a-62d8-b720-e7dc18794832._sub._appletv-v2._tcp               8
    _00000000-032a-62d8-b720-e7dc18794832._sub._home-sharing._tcp             5
    _9AC194DC._sub._googlecast._tcp                                           260
    _2872939A._sub._googlecast._tcp                                           70
    _37F83649._sub._googlecast._tcp                                           22
    _03201627._sub._googlecast._tcp                                           4
    _6D389446._sub._googlecast._tcp                                           180
    Num dropped Query IDs:30
    24:de:c6:cb:4c:fe# show airgroup blocked-service-id
    
    AirGroup Blocked Service IDs
    ----------------------------
    Origin  Service ID  #response-hits
    ------  ----------  --------------
    Num Blocked Service-ID:0


  • 4.  RE: Instant & Amazon Echo problems

    Posted Jul 04, 2016 12:01 AM
    Do you have mDNS, DIAL, Googlecast and DLNA enabled?


  • 5.  RE: Instant & Amazon Echo problems

    Posted Jul 04, 2016 12:13 AM

    I think so. I appear to have everything enabled. I even created a group jkm with any blocked services i saw in console earlier

     

    Screenshot 2016-07-03 21.12.12.png



  • 6.  RE: Instant & Amazon Echo problems

    Posted Jul 04, 2016 02:21 PM

    @timcappalli - 

    1. happy 4th :)

    2. any ideas?



  • 7.  RE: Instant & Amazon Echo problems

    Posted Jul 04, 2016 02:28 PM

    - Disable Airgroup

    - Make sure Broadcast Filter is disabled on the SSID for the devices AND the phone.



  • 8.  RE: Instant & Amazon Echo problems

    Posted Jul 04, 2016 02:40 PM

    Like so?

    Pasted_Image_7_4_16__11_38_AM.pngPasted_Image_7_4_16__11_39_AM.png



  • 9.  RE: Instant & Amazon Echo problems
    Best Answer

    Posted Jul 04, 2016 02:49 PM
    IAP-335-Test# config t
    We now support CLI commit model, please type "commit apply" for configuration to take effect.
    IAP-335-Test (config) # airgroup
    IAP-335-Test (airgroup) # disable
    IAP-335-Test (airgroup) # exit
    IAP-335-Test (config) # exit
    IAP-335-Test# commit apply
    committing configuration...
    configuration committed.

     

     



  • 10.  RE: Instant & Amazon Echo problems

    Posted Jul 04, 2016 02:55 PM

    Worked for Chromecast! Now to try Amazon Echo...thanks!



  • 11.  RE: Instant & Amazon Echo problems

    Posted Jan 23, 2017 10:59 PM
      |   view attached

    Hello CJoseph and thanks for the reply. 

     

    I made the changes in the configuration but after I did that we no longer saw the Apple Devices on the network and could not connect to them. 

     

    Why would I turn off AirGroup though? Isn't that the setting that users need to talk to the Aple Devices? 

     

    Thanks again. 

     

    - Jean-Claude