Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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clearpass guest login

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  • 1.  clearpass guest login

    Posted Dec 09, 2015 07:55 AM

    Hi Community,

    is there a Way to create a new Operater Login for Clearpass guest? We actualy lost the Username/Password for Clearpass Guest.



  • 2.  RE: clearpass guest login

    Posted Dec 09, 2015 08:38 AM
    You can but you should be able to login if you have access to the policy manager (https://<ClearPass-ip>/tips) > dashboard > quick links (guest)

    Thank you

    Victor Fabian

    Pardon typos sent from Mobile

  • 3.  RE: clearpass guest login

    Posted Dec 09, 2015 08:51 AM


    yes i can do this. But i dont have any privileges.


    admin (Null Profile)


    How can i change this?



  • 4.  RE: clearpass guest login

    Posted Dec 10, 2015 04:36 AM

    I'm not sure I get what's happening here.

    Have you lost the username/password for admin access to Clearpass?

    Or just an operator login to the Guest section of Clearpass?

    Or are we talking about the old Clearpass Guest (3.9.x)?



    If you lost the appadmin and/or admin password:


    From the CPPM user-guide - you will need to contact TAC during this procedure..
    Resetting the Passwords to Factory Default
    To reset Administrator passwords in Policy Manager to factory defaults, you can login to the CLI as the apprecovery
    user. The password to log in as the apprecovery user is dynamically generated.
    Perform the following steps to generate the recovery password:
    1. Connect to the Policy Manager appliance via the front serial port (using any terminal program). See "Resetting the Passwords to Factory Default" on page 26 for details.
    2. Reboot the system. See the restart command.
    3. After the system restarts, the following prompt is displayed for ten seconds:
    Generate support keys? [y/n]:
    Enter ‘y’ at the prompt. The system prompts you with the following choices:
    Please select a support key generation option.
    1) Generate password recovery key
    2) Generate a support key
    3) Generate password recovery and support keys
    Enter the option or press any key to quit:
    4. To generate the recovery key, select option 1.
    5. To generate a support key and a recovery key and support, select option 3.
    6. After the password recovery key is generated, email the key to Aruba technical support. A unique password will be
    generated from the recovery key and emailed back to you.
    7. Enter the following at the command prompt:
    [apprecovery] app reset-passwd
    * WARNING: This command will reset the system account *
    * passwords to factory default values *
    Are you sure you want to continue? [y/n]: y
    INFO - Password changed on local node
    INFO - System account passwords have been reset to
    factory default values


  • 5.  RE: clearpass guest login

    Posted Dec 10, 2015 04:45 AM

    i already can login in Clearpass as Admin.
    Just a login to Clearpass Guest as Operater has no privileges.


  • 6.  RE: clearpass guest login

    Posted Dec 10, 2015 04:50 AM

    *need more information*


    Login to Clearpass (https://servername/tips) as admin.

    From Dashboard click the link Guest.

    Verify that you now have full operator access.


    If not - verify that you admin user has Super Administrator role under:

    Administration » Users and Privileges » Admin Users


    Assuming you are using a different user you need to verify that you have the appropriate role, role mapping, service and translation rules (in Guest) for the user you are logging in with.

    Is the user in the local admin database, in the local user db, in AD - or where?



  • 7.  RE: clearpass guest login

    Posted Dec 10, 2015 05:13 AM

    we don't have Operater Access after clicking the Link in the Dashboard.
    Yes the Admin user is in Super Administrator role.
    The Admin User is in Local Database.
    In Clearpass Guest we changed the Login to LDAP some weeks ago.
    We never logged in as Operator after this Change.
    A login via LDAP as Receptionist works fine.


  • 8.  RE: clearpass guest login

    Posted Dec 10, 2015 05:53 AM

    Hmm.. Do you see the admin login in the Access Tracker? Is the admin account you are using the local one - or one that exists in your LDAP/AD-database?


    If it's the external user you need to make sure that you have the right role mappings in place in the service that validates the admin-login. Check out these posts and verify this against your own implementaion..





  • 9.  RE: clearpass guest login

    Posted Dec 17, 2015 03:32 AM


    we are currently in contact with the aruba support. A remote Session with aruba bring no suggestions.

    I will post here if we have an solution.


  • 10.  RE: clearpass guest login

    Posted Dec 17, 2015 03:35 AM

    Without more information - logging, screenshots etc. I'm afraid theres not much more we can help you with here. Looking forward to the solution jweber. Sounds like an interresting problem - if you don't mind me saying so ;) 


  • 11.  RE: clearpass guest login

    Posted Dec 17, 2015 06:14 AM

    Unfortunately I did this myself a long while ago and got locked out of the guest admin.  The only way I could recover was to restore a backup.  Hopefully TAC will have a better solution for you.