We have two BYOD mobile clients that are automatically blacklisted.
The reason is "User-Defined". This translates to"Manually Blacklisted". We are not manually blacklisting our clients.
<WARN> |AP 2EAfirstname.lastname@example.org stm| Blacklist add: 04:db:56:1f:01:0d: Reason: user-defined.
We are using version 188.8.131.52 and 7210 controllers.
Any ideas on how to correct this issue.
Interesting. Can you do a show audit-trail and see if someone added them in there manually?
I ran the command, show audit-trail and discovered our security NAC was automatically blacklisting the clients. Thank you. for your help.
"user-defined" does not always mean a manual blacklist. Please see the explanations here: https://arubanetworkskb.secure.force.com/pkb/articles/FAQ/Why-do-few-wireless-clients-experience-problem-in-connecting-to-an-SSID-where-other-clients-have-no-issue
What does the "show ap blacklist-clients" command say on the controller. I've seen this differ from what's in the logs.
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