Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Aruba Licensing (Webcc License Exceeded)

  • 1.  Aruba Licensing (Webcc License Exceeded)

    Posted Jan 03, 2018 01:03 AM

    I'm currently running 8.2 on MM. I'm getting an error (Webcc License Exceeded) and the only AP I have connected to the MD is down. I do not have any licenses for Webcc nor intend to use any. I'm wondering why the MM thinks that I've exceeded and why would this bring an AP down...if that's what's happening?



  • 2.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 03, 2018 04:21 AM

    Hey, where are you seeing that license error? Do you have WebCC enabled under Configuration > Roles & Policies > Applications page? Are you able to provide the output of the below?

     

    #show license verbose



  • 3.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 03, 2018 11:22 AM

    Thanks for the reply. Bellow shows the "Alerts"/error...when I click on it, it gives me the "WebCC Licenses Exceeded". Also, below shows that WebCC isn't enabled I beleive. Under each level "managed networks, sub-folder and the VMC itself, all show the same:image.png

     

     

    Here is the show command of the license verbose:

     

    Installed Expires(Grace period expiry) Flags Service Type
    --------- ---------------------------- ----- ------------
    2018-01-02 16:22:40 Never E Access Points: 10
    2018-01-02 16:22:48 Never E Next Generation Policy Enforcement Firewall Module: 10
    2018-01-02 16:23:01 Never E RF Protect: 10
    2018-01-02 22:50:50 Never E MM-VA: 500
    2018-01-02 22:50:56 Never E MC-VA-US: 250

     

    Thanks again for the response/help!



  • 4.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 03, 2018 02:37 PM

    Did you turned on the feature bit?2018-01-03 13_04_45-Configuration.png

     

     



  • 5.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 03, 2018 02:40 PM

    No, it is not enabled:

    image.png



  • 6.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 03, 2018 07:07 PM

    So getting back to this issue, I was looking at the show ap database on the MM and VMC and both show the AP has been up for 6hrs:

     

    Status
    ------
    Up 6h:2m:7s

     

    And adding a test config to it, I'm able to connect to the SSID and pull an IP...so it appears to be working just fine. Perhaps it's a bug on this version affecting the GUI. 

     

     

    ***I also just reloaded the MM and VMC and the alert is still there, but it shows the AP up now....don't know if it will show it down in a min or so, but up for now. I will try to open a case with support and see if they have come across this or if I'm doing something wrong. 



  • 7.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 04, 2018 11:12 AM

    Hi

     

    I have two standalone VMC installation and got on both the same error. It is interessting for me too how to fix this issue. 

     

    The license feature and the feature in the roles & policies are deactivated.

     

    Thanks 



  • 8.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 09, 2018 03:49 AM

    Make sure that WCC is disabled. Navigate to Configuration > Services > Firewall > Global Settings and scroll down almost at the bottom.



  • 9.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 09, 2018 05:39 AM

    Thanks for your input.

    I checked already:

     

    image.png



  • 10.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 11, 2018 08:17 AM

    just a FYI, I have the exact same license exceeded error for WebCC even though I've disabled it everywhere I can find it.



  • 11.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 11, 2018 03:23 PM

    Having the exact same issue on a brand new install with 8.2.0.2

     

    Confirmed WebCC is disabled and the feature is not enabled in the license pool.



  • 12.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 22, 2018 04:57 PM

    I'm running into this same problem.  Did you ever find a resolution?

     

    Thanks



  • 13.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 23, 2018 07:55 AM

    what I am wondering is if anybody actually opened a ticket for this so it can be fixed or if we all are leaving it as is because it doesn't seem to break anything?



  • 14.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Jan 24, 2018 09:39 AM

    After filing 3 other TAC cases for this customer install, I havn't for now since nothing seems broken other than the annoying message :p



  • 15.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Feb 01, 2018 10:40 AM

    Ok TAC case opened... We'll see what they say!



  • 16.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Feb 01, 2018 12:55 PM

    I am having the exact same issue on 8.2.0.2

    It does not affect anything, just annoying. 

    Likely a bug.



  • 17.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Feb 01, 2018 01:44 PM

    Confirmed bug to be fixed in 8.2.1:

    Solution: This issue has been already reported to the development team and got an update that it will be patched in the Aruba OS version 8.2.0.2 and 8.2.1.0 . 8.2.1.0 is expected to be fixed released on 23rd Feb 2018.

     Just to confirm:


    wrote:

    Just to clarify, this is a known bug that will be resolved in the Feb 23 release of 8.2.1.0?

    Can you provide the Bug number please?

    The Response:


    wrote:

     Here is the software defective ID for you reference #171425 


     

    So now we wait for the update...



  • 18.  RE: Aruba Licensing (Webcc License Exceeded)

    Posted Mar 02, 2018 10:12 AM

    Obviously it wasn't patched in 8.2.0.2 as I too have the same problem. I am glad someone mentioned to check the ap database as my AP also shows disconnected. I will attach another, different model of AP to see if the issue persists, as right now only one AP is connected.