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OnBoard an Android 6 (Marshmellow) device - Getting errors

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  • 1.  OnBoard an Android 6 (Marshmellow) device - Getting errors

    Posted Nov 09, 2015 09:21 AM

    I have CPPM 6.5.3 and several thousand users who have onboarded android and apple devices to our BYOD network with Aruba quick connect.  I have not done much troubleshooting yet as I am trying to get my hands an Android with Marshmellow running on it but users who have Marshmellow already are ALL getting an error "there was an error in configuring your device".  Anyone aware of any known issues and a fix?

     

     



  • 2.  RE: OnBoard an Android 6 (Marshmellow) device - Getting errors

    Posted Nov 09, 2015 11:56 AM

    Disable TLS 1.2 in clearpass radius service. 



  • 3.  RE: OnBoard an Android 6 (Marshmellow) device - Getting errors

    Posted Nov 09, 2015 11:58 AM
    Please try upgrading to 6.5.4


  • 4.  RE: OnBoard an Android 6 (Marshmellow) device - Getting errors
    Best Answer

    Posted Nov 11, 2015 03:15 AM

    Please check the folllowing topic. Google changed some permissions in Adroid 6.0 that prevent a successful Onboarding:

     

    http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Onboard-Android-6-0-not-working/m-p/249144

     

    This is under development, and as I understood close to a solution; please open a TAC case if you need more information.

     

    Herman