I have some APs which were disconnected from Aruba Central minutes ago, I can see the messages in the Notifications page:
Right now I have access to the APs only via Aruba Central, what commands can I use to see the reason of this disconnection?
show ap debug cloud-server
show log ap-debug
Attached the output of the commands. The second one only shows the most recent logs, because I see in the Nofications page the disconnection was at around 11 am.
Is it a keep alive timeout between the VC and the Aruba Central?
Cloud Last connect fail status-------------------------Last fail server :184.108.40.206Last fail time :2018-02-07 12:04:30Last fail reason :connect timeoutCloud Last login down status-------------------------Last down server :220.127.116.11Last down time :2018-02-07 10:34:21Last down reason :keep alive timeout
Did you find anything in the logs I attached?
Do you mean issues over all the path from the VC toward Central? Right now I only have access to the APs from Central, if I console to the VC I can get this:
I guessed so. When you say system logs do you refer to the command "show log system"? Because this command only shows the most recent logs, not yesterday's logs. I will check with client about the firewall bandwitdh...
Yep that's the one, the IAP only has a short buffer for storing logs so I suspect the logs are being over written quite quickly. If you have a syslog configured, point the IAP to this to ensure all logs are captured. The fact that you are seeing more than 1 IAP reporting issues makes me suspect that there is a wider spread issue occurring.
Hi John and zailon0,
My customer has just had the Aruba Central disconnection problem again. It seems now it is an Aruba Central problem because it doesn't respond, there are a few logs like this:
Tue Feb 20 13:22:40 2018 Central Failed Aruba Central connection error: did not receive a response from Aruba Central after 0 seconds
And it seems Aruba Central has changed its IP address:
Tue Feb 20 13:37:46 2018 Central In progress Connecting to Aruba Central server at app1.central.arubanetworks.com
Tue Feb 20 13:38:46 2018 Central In progress Connecting to Aruba Central server at app1.central.arubanetworks.com
Tue Feb 20 13:39:34 2018 Central In progress Connecting to Aruba Central server 18.104.22.168, triggered by athena redirect Tue Feb 20 13:39:34 2018 Central In progress Received new Aruba Central server address: 22.214.171.124
Tue Feb 20 13:39:35 2018 Central In progress Estabished connection with Aruba Central server 126.96.36.199, authenticating...
Is the reason the change of IP address?
I have attached the complete logs I was able to collect.
What do you think guys?
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