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Clearpass Guest 6.7 not autosending emails

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  • 1.  Clearpass Guest 6.7 not autosending emails

    Posted Jan 17, 2018 06:29 PM

    We have a new clearpass 6.7 (6.7.0.35289) instance that cannot autosend emails on a guest registration.

     

    We see this error in the application log:

    Internal error: Cannot send message using background task
    Client:    <clientIP>:59483
    App User:  admin
    Script:    /guest/Guest.php
    Function:  NwaSmtpOnAfterGuestCreate
    Arguments: array (
      'result' => NULL,
    )

     If we set the email to send on link click the email sends fine:

    Guest receipt was sent to allyn@xxx.com
    Client:    <clientIP>:57919
    App User:  admin
    Script:    cpg_background.php
    Function:  NwaSmtpOnAfterGuestCreate
    Arguments: true

    A google search shows no results for this... Any help would be appreciated...



  • 2.  RE: Clearpass Guest 6.7 not autosending emails

    Posted Jan 17, 2018 06:44 PM
    Please work with Aruba TAC so they can watch the logs in real-time.


  • 3.  RE: Clearpass Guest 6.7 not autosending emails
    Best Answer

    Posted Jan 18, 2018 03:12 PM

    After a couple hours with TAC turns out this is a bug in Clearpass 6.7.0 that will be fixed in CPPM 6.7.1

     

    Per TAC:

    • Found a bug already filled for this issue with Bug #43602
    • Informed customer that the issue is fixed in 6.7.1 

    Until that version si released the work around is manually sending the emails. We simply added the link on the receipt page.



  • 4.  RE: Clearpass Guest 6.7 not autosending emails

    Posted May 23, 2018 06:45 PM

    Hello good afternoon, I have the same problem but I would like to know how I entered the link on the receipt page, what is the link and / or how would the procedure for this be.

    Sorry for the formulation of the question but I am a bit new in handling clearpass and I am doing laboratory tests for certification.

     

    Regards