we use Airwave since 6.x as 32bit version and upgraded it to 7.5.3 as 64bit version with a complete new installation and importing a backup.
now i have 2 problems:
1. the time in the usage diagram is wrong. ( about 6 hours behind) the others times in logs are fine.
2. in visualRF all ap's are displayed as incorrect placed. we use accurate floorplans ( +-10 cm).
how can i fix this both issues ?
Please open a case with Airwave support. The issues you mention deserve special attention to get to the bottom of the problems.
should i open a case because of the timeline or the incorrect placment message ?
Because you restored a backup to a new system.
What were the steps used to upgrade? We support AMP upgrades for up to 2 releases. This is described in: http://www.airwave.com/support/knowledge-base/?sid=50140000000Mf7D
Upgrading to 7.5.5 64-bit from 7.1.3 32-bit
1. Take backup off of 7.1.3 32-bit AMP
2. Fresh install with 7.1.3 64-bit ISO
3. Restore backup
4. Upgrade to 7.3.7
5. Upgrade to 7.5.5
The reason why a 6.x backup will not restore properly on a 7.5.5 AMP is because of changes made to the database. As new features are added, new tables are added. The restore process expects to fill all columns and rows of a data table.
we do a step-by step update if a new release was there.
we dont upgrade in one step. we do to the latest 32-bit then make a backup and install at the same machine the 64-bit version and import the backup. after this the problem with incorrect placed AP's cames out.
should i replace the ap's ?
Was the upgrade from 6.x to 7.5 done recently? If so, it sounds like you skipped a known issue that happened in 7.2.
It's documented in this KB article:
I've never tried to run the fix on 7.5. If you've already moved a few APs, then the above fix won't work. This is probably something that can be better handled in a support case, but here's what I'd do to get the placement back:
I'd find an old backup from 6.x. Install the matching version on an extra server (for temporary use) - we'll refer to this server as New-AMP. Restore the backup on New-AMP. Upgrade New-AMP to 7.2 following the upgrade steps. Run through the fix from the KB article noted above on New-AMP. Verify placement after going through the fix on New-AMP. Upgrade New-AMP to 7.5 following the upgrade steps. Double check the VisualRF on New-AMP. Take a VisualRF backup from New-AMP. Then delete the floor plans on the current-AMP. And restore the fresh made VisualRF backup from New-AMP on current-AMP.
Otherwise, the alternative is to manually move all APs on each floor plan.
hi, i moved a few ap's on the floor plan and saved it, but they still appears as wrong placed :-/
Yeah, manually moving the APs will cause the fix to not work. Do you have a lot of APs / Floor plans? If you don't then manually moving is probably the best way. Otherwise try opening a support case, they should be able to create a VisualRF backup from your older data if you don't have a spare server to run through the steps.
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