We're in the process of commissioning a new installation of AirWave 7.7.9 and are having fun with Visual RF. We can successfully load floorplans and are currently placing the APs in the correct locations on those floorplans. Not a job I want to do twice!However... we have a situation where one of our (live, active) AP-135s fails to show up in the VisualRF list of deployed devices.How do we get VisualRF to re-scan the ap-database and (hopefully) find the rest of our APs?
Does the access point show up in Airwave outside of visualrf?
I can extract reports from it, see the number of connected clients and suchlike.
Yes, I've found it; the "Add Deployed Device" dialog has the option to Hide Devices already added to VisualRF. This shows/hides the APs already laid out on floorplans; devices already laid out are marked as 'banned', available devices are marked as an AP650. I've just re-provisioned this AP, rediscovered it with AirWave, (both successfully). VisualRF continues to ignore this AP.
Has this issue ever been resolved? I'm having the same issue with a customer right now, but we are missing multiple APs that are UP and Active in AirWave. They are not hidden or mapped to other floor plans. We are currently running 22.214.171.124 and it's a brand new server.
Disabling and enabling Visual RF engine did the trick, running release 126.96.36.199 as well.
Kudos to VFabian!
I have the same exact issue. Even if disabling and enabling VisualRF won't fix it immediately. I still have to wait days for the newly added APs to come up on the virualRF list. I never tried rebooting Airwave but I don't think that is a fair solution that I have to reboot it every time I have to add an AP. Aruba HPe needs to fix this.
I have 188.8.131.52 version and around 1800 APs and counting.
Same here, Airwave 184.108.40.206
We had the same problem. We upgraded to version 220.127.116.11 on airwave and that seemed to do the trick. We still have to toggle the AMP service but that upgrade and the upgrade on our controllers helped. Controller version 18.104.22.168. The problem seems to be with VisualRF as the APs do show up in the list under APs/Devices.
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