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Can't export report from Airwave 8.2.2

  • 1.  Can't export report from Airwave 8.2.2

    Posted Jan 03, 2017 11:26 PM

    I can't export report from Airwave 8.2.2

    the error show that 'Internal server error'

     

    anyone seen this problem before

     



  • 2.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 04, 2017 06:12 AM

    How long as this been happening?

    Has this ever worked?



  • 3.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 05, 2017 03:15 AM

    Sorry for bad explanation.

    I have a problem with 'Bill of materials' when I selected it, the error show 'Internal Server Error.'

     

    I've never used it before so i don't know it work or not.



  • 4.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 05, 2017 05:00 PM

    Unfortunately, I still don't understand the problem completely. Are we talking about Bill of materials in Visual RF?



  • 5.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 05, 2017 10:16 PM

    Yes, I use Virsual RF in AirWave 8.2.2.

    Can't get the Bill of Materials 



  • 6.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 05, 2017 10:35 PM

    Though I would recommend opening a TAC case to identify exact issue but I have seen this in the past as well. Even I faced a similar issue in my ACDX exam (was using a laptop provided at the exam facility) and this remained unresolved until the end of the exam.

    It is usually more of an end device issue rather than Airwave/Visual RF. Contacting Aruba TAC will be your best bet.

     



  • 7.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 23, 2017 10:37 AM

    Yes, please open a support case.  It would also help to understand if when you try to generate the Bill of Materials, if there's any crash in the logs:

    /var/log/httpd/error_log

    /var/log/visualrf/visualrf.log



  • 8.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 04, 2017 07:19 PM

    I have seen this error if your reports have extensive graphs. Are you trying to export CSV or PDF? In my case, TAC asked me to remove some attributes from the report that were generating graphs!



  • 9.  RE: Can't export report from Airwave 8.2.2

    Posted Jan 05, 2017 03:13 AM

    Sorry for bad explanation.

    I have a problem with 'Bill of materials' when I selected it, the error show 'Internal Server Error.'



  • 10.  RE: Can't export report from Airwave 8.2.2

    Posted Feb 12, 2020 03:48 PM

    Me too / neither:

    (view in My Videos)

    BOM-failBOM-fail



  • 11.  RE: Can't export report from Airwave 8.2.2

    Posted Feb 12, 2020 04:29 PM

    What version of AirWave the server is on? The issue can be due to resources on any crash in VisualRF. Best to have TAC case opened and look at the logs. Have you tried with another browser/PC to make sure its not client side issue?



  • 12.  RE: Can't export report from Airwave 8.2.2

    Posted Feb 12, 2020 04:38 PM

    I tried to go to the TAC page, but I'm getting a cert error. 
    I'm in AMP 8.2.6.1.

    ArubaMM-VA, 8.3.0.8

     



  • 13.  RE: Can't export report from Airwave 8.2.2

    Posted Feb 12, 2020 05:03 PM

    Airwave 8.2.6.1 is atleast 1.5 years old build. There may be some bugs in the past. Is there an option you can upgrade to 8.2.8.1 and then to latest 8.2.10.1?  I do not see this issue in my lab 8.2.9 or 8.2.10.1.

     

    W.r.t to TAC page, sorry to hear that and alternate way is to call 1800 WiFi LAN (1-800-943-4526) and get a TAC resource to check on the logs.



  • 14.  RE: Can't export report from Airwave 8.2.2

    Posted Feb 12, 2020 05:03 PM

    Please note that your current Airwave version is end-of-support.

    https://www.arubanetworks.com/support-services/end-of-life/#AirWave

     

    Good time to upgrade.

     



  • 15.  RE: Can't export report from Airwave 8.2.2

    Posted Feb 13, 2020 05:16 AM

    Its a known issue in 8.2.6.1 code, BOM report is failing due to missing visualrf folder under /var/tmp directory. We need to manually create visualrf directory and provide full permission for BOM report to work.

     

    We need root access to shell to make changes, please open TAC ticket, it  is always recommanded to stay on latest code, current latest version is 8.2.10.1.



  • 16.  RE: Can't export report from Airwave 8.2.2

    Posted Mar 01, 2020 11:43 AM

    Pavan,

     

    Is the issue fixed in the 8.2.10.1 build?



  • 17.  RE: Can't export report from Airwave 8.2.2

    Posted Mar 02, 2020 11:45 AM

    Yes, it works on latest code.