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Bring performance and reliability to your network with the Aruba Core, Aggregation, and Access layer switches. Discuss the latest features and functionality of the ArubaOS-Switch and ArubaOS-CX devices, and find ways to improve security across your network to bring together a mobile first solution.
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Password reset

This thread has been viewed 13 times
  • 1.  Password reset

    Posted Jul 26, 2021 10:14 PM
    Hi there

    I have a stack of 5 HP Aruba 6300M switches and forgot username and password. How can I reset it without configuration loss? 

    Best Regards

    Khan

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  • 2.  RE: Password reset

    Posted Jul 27, 2021 04:05 AM
    If you know the ServiceOS password, that should work. Check here.

    For the 'token solution' in the first post in that thread, it may be that TAC can assist if you don't know the ServiceOS password. May be good to contact TAC anyways to get the least intrusive method of recovery.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 3.  RE: Password reset

    Posted Jul 27, 2021 09:03 AM
    Hello,

    You just have to connect to the console, reboot the switch, at the beginning your are prompted for the boot, select "0" to go to SVOS.

    Then type "password", enter your new password. Type boot. Select 1 or 2. That's all.

    Looking for SVOS.
    
    Primary SVOS:  Checking...Loading...Finding...Verifying...Booting...
    
    ServiceOS Information:
        Version:          FL.01.07.0002
        Build Date:       2020-09-03 10:35:10 PDT
        Build ID:         ServiceOS:FL.01.07.0002:1a017598b673:202009031035
        SHA:              1a017598b6738448ef679175712e022a966eca88
    
    Boot Profiles:
    
    0. Service OS Console
    1. Primary Software Image [FL.10.05.0021]
    2. Secondary Software Image [FL.10.05.0021]
    
    Select profile(primary): 0
    
    
    (C) Copyright 2017-2020 Hewlett Packard Enterprise Development LP
    
                          RESTRICTED RIGHTS LEGEND
    Confidential computer software. Valid license from Hewlett Packard Enterprise
    Development LP required for possession, use or copying. Consistent with FAR
    12.211 and 12.212, Commercial Computer Software, Computer Software
    Documentation, and Technical Data for Commercial Items are licensed to the
    U.S. Government under vendor's standard commercial license.
    
    To reboot without logging in, enter 'reboot' as the login user name.
    
    ServiceOS login: admin
    SVOS> 
    SVOS> password
    Enter password: ****
    Confirm password: ****
    SVOS> boot
    ServiceOS Information:
        Version:          FL.01.07.0002
        Build Date:       2020-09-03 10:35:10 PDT
        Build ID:         ServiceOS:FL.01.07.0002:1a017598b673:202009031035
        SHA:              1a017598b6738448ef679175712e022a966eca88
    
    Boot Profiles:
    
    0. Service OS Console
    1. Primary Software Image [FL.10.05.0021]
    2. Secondary Software Image [FL.10.05.0021]
    
    Select profile(primary): 1
    
    [ The switch boot ...... ]
    
    6300 login: admin
    Password: [your new password !]​


    ------------------------------
    Laurent from Brest / France
    Network Engineer
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