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2930m crash: Software exception at bsp_interrupts.c:90

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  • 1.  2930m crash: Software exception at bsp_interrupts.c:90

    Posted Nov 26, 2021 09:49 AM
    Anyone know what triggers this?  I can't find any information on this software exception.  I believe it could be the cause of a random stack reboot yesterday and I'm trying to figure out why.

    switch stack: 2930m
    Firmware: WC.16.09.0003

    Thanks!

    ------------------------------
    Manny Taveroff
    ------------------------------


  • 2.  RE: 2930m crash: Software exception at bsp_interrupts.c:90

    EMPLOYEE
    Posted Nov 26, 2021 10:09 AM
    Hi Manny,

    Can you please check the boot history (show boot-history) - there should be more information regarding the SW exception and it will give you more insight regarding the reboot of the stack.
    After confirming the SW exception you can take a look at the release notes for the newer versions for your device - if there are any similar already known bugs that are already fixed.

    ------------------------------
    Stanislav Naydenov
    ------------------------------

    Original Message


  • 3.  RE: 2930m crash: Software exception at bsp_interrupts.c:90

    Posted Nov 26, 2021 10:30 AM
    Thank you Stanislav, here's what I got:  

    =========================================================================================

    Member 1
    Master -- Saved Crash Information (most recent first):
    ======================================================

    ID: a70f63d7
    Active/Commander system went down: 11/24/21 11:52:47 WC.16.09.0003 516
    NMI event SW:PC=0x00000001 LR:0x034d1200 SP:0xf7 Task='mDsnoopCtrl' Task ID=0x2ab47298
    ID: 65511af6
    Standby system went down: 05/23/20 15:33:31 WC.16.09.0003 516
    Reboot of Member ID 1, User reboot
    ID: e96a2479
    Active/Commander system went down: 05/23/20 15:07:17 WC.16.09.0003 516
    Reboot of Member ID 1, User reboot
    ID: 2fa30217
    Active/Commander system went down: 05/23/20 15:06:50 WC.16.09.0003 516
    Operator cold reboot from TELNET session.



    Member 2
    Master -- Saved Crash Information (most recent first):
    ======================================================

    ID: bf71b16b
    Standby system went down: 11/24/21 11:52:46 WC.16.09.0003 516
    NMI event SW:PC=0x2d0001e5 LR:0xfffffee5 SP:0x9ff08cea Task='mDsnoopCtrl' Task ID=0x2ab4f5bc
    ID: 1274e100
    Member system went down: 05/23/20 14:33:32 WC.16.09.0003 516
    Reboot of Member ID 2, User reboot
    ID: f54fc839
    Standby system went down: 05/23/20 15:07:12 WC.16.09.0003 516
    Reboot of Member ID 2, User reboot
    ID: 1b222aa2
    Standby system went down: 04/24/20 21:10:40 WC.16.09.0003 516
    Reboot of Member ID 2, User reboot


    Member 3
    Master -- Saved Crash Information (most recent first):
    ======================================================

    ID: 416f5476
    Member system went down: 11/24/21 11:52:50 WC.16.09.0003 516
    Reboot of Member ID 3, Lost commander and standby
    ID: 9ff582b1
    Member system went down: 05/23/20 14:33:32 WC.16.09.0003 516
    Reboot of Member ID 3, User reboot
    ID: 08962632
    Member system went down: 05/23/20 14:07:11 WC.16.09.0003 516
    Reboot of Member ID 3, User reboot
    ID: 4a0845ec
    Member system went down: 04/24/20 21:10:40 WC.16.09.0003 516
    Reboot of Member ID 3, User reboot


    Member 4
    Master -- Saved Crash Information (most recent first):
    ======================================================

    ID: 19e479ad
    Member system went down: 11/24/21 11:52:54 WC.16.09.0003 516
    Reboot of Member ID 4, Lost commander and standby
    ID: f925da10
    Active/Commander system went down: 05/23/20 15:33:37 WC.16.09.0003 516
    Reboot of Member ID 4, User reboot
    ID: cd1dd7fa
    Active/Commander system went down: 05/23/20 15:33:10 WC.16.09.0003 516
    Operator cold reboot from TELNET session.

    ID: a352b8c4
    Member system went down: 05/23/20 14:07:11 WC.16.09.0003 516
    Reboot of Member ID 4, User reboot


    Ports 1/1-48,A -- Saved Crash Information (most recent first):
    =======================================================

    ID: 313f20f1
    Ports 1/1-48,A subsystem went down: 11/24/21 15:22:47 WC.16.09.0003 608
    Software exception at bsp_interrupts.c:90 -- in 'fault_handler', task ID = 0x10d0d200
    -> Master Induced Crash. IGNORE!



    Ports 2/1-48,A -- Saved Crash Information (most recent first):
    =======================================================

    ID: b9469f2f
    Ports 2/1-48,A subsystem went down: 11/24/21 15:22:47 WC.16.09.0003 608
    Software exception at bsp_interrupts.c:90 -- in 'fault_handler', task ID = 0x10d0d200
    -> Master Induced Crash. IGNORE!


    ----------------------------------------------------------------------------
    MM:Management Module, IM: Interface Module
    ----------------------------------------------------------------------------
    TimeStamp Type Core Dump File Name Role Build Version
    ----------------- ------ ---------------------------- ---------- ----------
    11-24-21 15:22:51 IM 1 I_03003821_SG91JQP52Y.cor Standby WC.16.09.0003
    11-24-21 11:52:47 MM 1 M_03003821_SG91JQP52Y.cor Standby WC.16.09.0003
    11-24-21 15:22:50 IM 2 I_03003821_SG93JQP6WP.cor Member WC.16.09.0003
    11-24-21 11:52:46 MM 2 M_03003821_SG93JQP6WP.cor Member WC.16.09.0003
    11-24-21 11:52:46 IM 3 I_03003821_SG87JQNW79.cor Member WC.16.09.0003

    ------------------------------
    Manny Taveroff
    ------------------------------

    Original Message


  • 4.  RE: 2930m crash: Software exception at bsp_interrupts.c:90

    EMPLOYEE
    Posted Nov 29, 2021 03:28 AM
    Hi Manny,

    As your currently installed SW version is a bit older, I will advice you to update it. (https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JL319A)

    There are some SW issues fixed in the newer versions and in the other branches as well (worth to mention, that not all of the known issues are listed in release notes). I have just checked the release notes of the 16.10 branch and there is the following fix:

    255760 - Symptom/Scenario: A switch crashes with the following message: Software exception at bsp_interrupts.c:90 – in 'fault_handler'

    My recommendation to you will be to update the SW first. If you are facing further issues with a current version, you can use the community again, or open a case with Aruba TAC.

    ------------------------------
    Stanislav Naydenov
    ------------------------------

    Original Message


  • 5.  RE: 2930m crash: Software exception at bsp_interrupts.c:90

    Posted Nov 30, 2021 07:06 AM
    Thank you Stanislav, much appreciated.

    Manny

    ------------------------------
    Manny
    ------------------------------

    Original Message