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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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IAP-315 Factory Reset - no radio

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  • 1.  IAP-315 Factory Reset - no radio

    Posted Jan 22, 2022 02:33 PM
    I have two IAP-315's behaving the same way and I cannot access either of them. I have done a factory reset, swapped POE injectors, changed cabling, all to no avail. The system status light will eventually go mostly solid with a periodic blink and the radio light will remain off. I'm at a loss as to what the next steps in diagnosis could be.

    I just checked the warranty support on these, and as fate would have it, they are just out of the 3yr warranty.


  • 2.  RE: IAP-315 Factory Reset - no radio

    EMPLOYEE
    Posted Jan 22, 2022 06:01 PM
    IAP-315s have life time warranty - For products purchased after December 1, 2015, the warranty extends only for as long as the original end user owns the product and is limited to five (5) years from the end of sale date
    https://www.arubanetworks.com/support-services/product-warranties/

    Can you actually login to the AP?

    also check the installation guide that shows the meaning of the LED status.
    https://support.hpe.com/hpesc/public/docDisplay?docId=a00100465en_us

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
    ------------------------------



  • 3.  RE: IAP-315 Factory Reset - no radio

    Posted Jan 30, 2022 12:33 PM

    Sorry for the delay. It took me all week to finally figure out how get a console on this thing. I was told they have a lifetime warranty, but when I go into the portal, it says 3 years. :(

    Fortunately, I had some spare arduino parts laying around and was able to wire into the controller. I was able to get into the console (admin/admin) after a factory default. It does say it is in degraded mode and certain functions (write) are unavailable.

    I was able to reboot it into this state so I suspect there might be a possibility of breathing life back into this this.

    APBoot 1.5.5.7 (build 56398)
    Built: 2016-09-08 at 14:21:29

    Model: AP-31x
    DRAM: 491 MB
    SF: Detected MX25U3235F with page size 64 kB, total 4 MB
    Flash: 4 MB
    NAND: 132 MiB
    PCIE0: link up
    PCIE1: link up
    dev fn venID devID class rev MBAR0 MBAR1 MBAR2 MBAR3
    00 00 168c 0046 00002 00 00000004 00000000 00000000 00000000
    dev fn venID devID class rev MBAR0 MBAR1 MBAR2 MBAR3
    00 00 168c 0040 00002 00 00000004 00000000 00000000 00000000
    Power: DC
    In: serial
    Out: serial
    Err: serial
    Net: eth0
    Radio: qca9983#0, qca9990#1
    Reset: warm
    FIPS: passed

    Hit <Enter> to stop autoboot: 0
    apboot>





  • 4.  RE: IAP-315 Factory Reset - no radio

    Posted Jan 30, 2022 12:38 PM

    Further debugging and I'm wondering if there is something up with the ethernet port. Despite using a known good cable in a known good port, I am still seeing "eth0: link down" when executing "dhcp" at the apboot prompt.

    FWIW, OS versions are:


    apboot> osinfo
    Partition 0:
    image type: 0
    machine type: 40
    size: 14050952
    version: 6.5.4.3-6.5.4.3
    build string: ArubaOS version 6.5.4.3-6.5.4.3 for Hercules (p4build@lemnos) (gcc version 4.6.3 20120201 (prerelease) (Linaro GCC 4.6-2012.02) ) #61959 SMP Thu Oct 19 20:14:11 PDT 2017
    flags: Instant preserve
    oem: aruba

    Image is signed; verifying checksum... passed
    SHA2 Signature available
    Signer Cert OK
    Policy Cert OK
    RSA signature verified using SHA2.

    Partition 1:
    image type: 0
    machine type: 40
    size: 14085416
    version: 6.5.4.8-6.5.4.8
    build string: ArubaOS version 6.5.4.8-6.5.4.8 for Hercules (p4build@pr-hpn-build09) (gcc version 4.6.3 20120201 (prerelease) (Linaro GCC 4.6-2012.02) ) #65873 SMP Fri Jul 20 12:08:37 UTC 2018
    flags: Instant preserve
    oem: aruba

    Image is signed; verifying checksum... passed
    SHA2 Signature available
    Signer Cert OK
    Policy Cert OK
    RSA signature verified using SHA2.





  • 5.  RE: IAP-315 Factory Reset - no radio

    Posted Jan 31, 2022 02:29 AM
    Degraded mode is normal. It means that AP is not yet fully booted. You just need to wait few minutes and it will go in normal operating mode.

    Check the country setup. If country was not setup, then radio will stay down regardless of your other actions.

    For ethernet port check the ethernet jack on AP. I see an AP that has broken connection on the board. It did power on, but could not establish connection. 

    Best, Gorazd

    ------------------------------
    Gorazd Kikelj
    ------------------------------



  • 6.  RE: IAP-315 Factory Reset - no radio

    Posted Jan 31, 2022 05:12 PM
    Thanks! When you say you see it has a "broken connection on the board", what exactly do you mean by that?

    ------------------------------
    Rich
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  • 7.  RE: IAP-315 Factory Reset - no radio

    EMPLOYEE
    Posted Jan 31, 2022 06:34 PM
    I suggest you boot the AP up completely and see if there are any initialization error messages.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
    ------------------------------



  • 8.  RE: IAP-315 Factory Reset - no radio

    Posted Feb 01, 2022 04:11 AM
    Hi Rich.

    I have two scenarios. First was that RJ45 connector on tha AP was not firmly attached to the board any more. It moved slightly when you try to connect cable in it. Looks like it was mechanically broken connection. 

    Second scenario was when cable connector was press deep during clamping and it couldn't make full contact on all 8 contacts. This one was very thought to find out. We clamp about 4-5 connectors before we find out where the problem is. 

    Both of this we encounter on AP303.

    Best, Gorazd

    ------------------------------
    Gorazd Kikelj
    ------------------------------