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MSR958 broken web gui after firmware update.

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  • 1.  MSR958 broken web gui after firmware update.

    Posted Nov 23, 2021 10:17 AM
    Hi,

    I have updated my router ( JH300A model of MSR958 series ) to the latest revision of the firmware: 7.1.064 Release 0809P33.
    Now the vlan settings tab and zone firewall in the web interface are displaying an error message: 

    "The connection to the device was closed. Please check the network connectivity and the status of the HTTP or HTTPS service."

    I tried resetting the config, however that did not help. Should I just downgrade to previous version? 

    Kind Regards
    Bartosz.


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    Bartosz Grzelak
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  • 2.  RE: MSR958 broken web gui after firmware update.

    Posted Nov 24, 2021 05:17 AM
    Hi Bartosz!

    I can confirm I observe same issue with MSR958 running R0809P33. I guess it's a good idea to contact Aruba TAC. As for the downgrade, I will try to find the working version which is closest to this one and will report back as soon as I find it.


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    Ivan Bondar
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  • 3.  RE: MSR958 broken web gui after firmware update.

    Posted Nov 24, 2021 07:25 AM
    Here are results from my tests:

    0821P11 - error
    0809P33 - error
    0809P32 - error
    0809P29 - error
    0809P27 - error
    0707P24 - no error

    So you can downgrade to 0707P24 while TAC are working on the issue.

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    Ivan Bondar
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