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2930M Blocked by Central?

This thread has been viewed 13 times

  • 1.  2930M Blocked by Central?

    Posted Nov 27, 2023 11:58 AM

    We have a 2930M switch we're trying to onboard in Aruba Central (it was previously part of Aruba Central prior to the Greenlake migration).

    Now when onboarding to the new Greenlake Central we see an error message that says it's blocked by Central. TAC agrees it's a bug however they haven't come back with a solution after several weeks. 

    Has anyone encountered this or any suggestions. We need to deploy to a new site and time is running out.



  • 2.  RE: 2930M Blocked by Central?

    MVP EXPERT
    Posted Nov 27, 2023 04:08 PM

    Hi Smelias,

    Was this switch conencted to a different Aruba Central tenant?

    • Remove the device in Central (possible when its offline).
    • Remove the licence in Central/Greenlake
    • Remove the switch from the Central/Greenlake device list (can only be archived).
    • Connect in to the new Aruba Central tenant.

    If not works i have to work with Aruba TAC support to free the device.



    ------------------------------
    Marcel Koedijk | MVP Expert 2023 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opinions are my own
    ------------------------------

    Original Message


  • 3.  RE: 2930M Blocked by Central?

    Posted Nov 27, 2023 06:06 PM

    Hi,

    It was connected to our existing tenant in a previous instance (prior to the Greenlake migration). We went through the steps mentioned and have the same issues. We opened a case with the TAC - but it's over a week and it's still not resolved. Are you aware of any details I can give  the TAC on what to do or who to contact? Uploading... Upload file  


    Original Message


  • 4.  RE: 2930M Blocked by Central?

    MVP EXPERT
    Posted Nov 28, 2023 12:43 PM

    Only TAC support can help you on this. First try to call them and explain it like you do here.

    If you are not satisfied, you can escalate the ticket with the link below the Aruba Support TAC email.




    Original Message