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6300 Smart-rate Switch POE won't power Neat Pad

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  • 1.  6300 Smart-rate Switch POE won't power Neat Pad

    Posted Mar 08, 2023 01:54 PM

    We purchased a few 6300 Smart Rate switches (JL659A) and stacked them with standard 6300 Switches (JL661A) With the smart rate switches being member 1 of the stack in order to power our AP's. We started to add some of the Neat Pads (https://neat.no/pad/) in our office and found that the standard 6300 switch will power them but non of the 6300 Smart Rate switches will power them.

    The POE specs for the Neat Pad our as follows

    Neat Pad is compliant with 802.3at PoE+ (Class 4/mode A)

    The standard 6300 switches are class4  but the smart rate switches can do up to class 6 using A and B pairs. I have modified the POE settings so they are set for class4 and A mode with no luck. I have also change various settings in hope to make it work but haven't be able to. I am able to power a polycom phone and cisco phone on the smart rate switch.

    It just seems odd the the standard switch will power the Neat bar but the Smart Rate switch won't. I have talked to TAC but they have not been able to come up with a fix. I'm hoping someone can help.

    Thanks



  • 2.  RE: 6300 Smart-rate Switch POE won't power Neat Pad

    MVP GURU
    Posted Mar 09, 2023 09:21 AM

    Have you enabled LLDP for the port? Not sure if this will help with PoE negotiation. Have you seen this blurb on the PoE?

    Technical Specifications

    Neat Pad is compliant with 802.3at PoE+ (Class 4/mode A).

    Note: The Neat Pad supports Power over Ethernet Mode A only. Therefore, any network switch providing PoE based power to Neat Pad also needs to support Mode A.

    In our testing, we have found the following switches to be incompatible as they only support Mode B (this is not an exhaustive list):

    • Meraki MS355-48FP
    • Meraki MS225-48FP
    • DELL N3248 PXE-ON

    For incompatible switches, the PoE injector included with the Neat Pad kit can be used to provide power to the unit.



    ------------------------------
    Dustin Burns

    Lead Mobility Engineer @Worldcom Exchange, Inc.

    ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022-2023
    If my post was useful accept solution and/or give kudos
    ------------------------------



  • 3.  RE: 6300 Smart-rate Switch POE won't power Neat Pad

    Posted Mar 11, 2023 05:39 AM

    "Neat Pad is compliant with 802.3at PoE+ (Class 4/mode A). [...] The Neat Pad supports Power over Ethernet Mode A only."

    I'm afraid that's mutually exclusive. IEEE PoE powered devices are obligated to support both power modes. The choice of mode is entirely up to the PSE. See clause 33.3.1: "The PD shall be capable of accepting power on either of two sets of PI conductors. The two conductor sets
    are named Mode A and Mode B."

    If you find that that's the problem you should open a ticket with Neat and/or return the pads.




  • 4.  RE: 6300 Smart-rate Switch POE won't power Neat Pad

    MVP GURU
    Posted Mar 09, 2023 09:28 AM

    Try this as well: https://www.arubanetworks.com/techdocs/AOS-CX/10.09/HTML/monitoring_6300-6400/Content/Chp_PoE/PoE_cmds/pow-ove-eth-pwr-par.htm



    ------------------------------
    Dustin Burns

    Lead Mobility Engineer @Worldcom Exchange, Inc.

    ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022-2023
    If my post was useful accept solution and/or give kudos
    ------------------------------



  • 5.  RE: 6300 Smart-rate Switch POE won't power Neat Pad

    Posted Mar 09, 2023 12:47 PM

    LLDP is turned on globally for TX, RX and Trap 

    We have changed the port to be exactly like a non smart rate switch.

    interface 6/1/23 
        no shutdown
        power-over-ethernet assigned-class 4
        power-over-ethernet power-pairs alt-a

    Th output below shows the POE settings for a smart rate and non smart rate and they are exactly the same but no POE on the smart rate switch. 

     Status and Configuration Information for port 6/1/23 - SMART RATE

      Power Enable           : Yes            PD signature             : N/A
      PoE Port Status        : searching      PD Type                  : N/A
      Alloc-by Configured    : usage          Alloc-by Actual          : usage
      User Profile Priority  : N/A            Port Config Priority     : Low
      Port Priority          : low            Pre-std Detect           : Disabled
      PD Requested Class     : N/A            PSE Assigned Class       : N/A
      Fault Status           : None           User set Assigned Class  : class4
      PD Class Override      : Disabled       Power Pairs Configured   : alt-a

     PoE Counter Information

      Over Current Cnt       : 0              MPS Absent Cnt           : 1
      Power Denied Cnt       : 0              Short Cnt                : 0

     Power Information

      PSE Voltage            :   0.00 V       PSE Reserved power       :   0.00 W
      PD Current Draw        :   0.00 A       PD Power Draw            :   0.00 W
      PD Average Power Draw  :   0.00 W       PD Peak Power Draw       :   0.00 W


     LLDP Information

      MED Override             : Disabled
      MED Priority             : N/A
      PSE TLV Configured       : dot3/med
      PSE TLV Sent Type        : N/A
      PD TLV Sent Type         : N/A
      PSE Allocated Power Value: 0.00 W
      PD Requested Power Value : 0.00 W

     Status and Configuration Information for port 5/1/23 NON SMART RATE

      Power Enable           : Yes            PD signature             : N/A
      PoE Port Status        : searching      PD Type                  : N/A
      Alloc-by Configured    : usage          Alloc-by Actual          : usage
      User Profile Priority  : N/A            Port Config Priority     : Low
      Port Priority          : low            Pre-std Detect           : Disabled
      PD Requested Class     : N/A            PSE Assigned Class       : N/A
      Fault Status           : None           User set Assigned Class  : class4
      PD Class Override      : Disabled       Power Pairs Configured   : alt-a

     PoE Counter Information

      Over Current Cnt       : 0              MPS Absent Cnt           : 0
      Power Denied Cnt       : 0              Short Cnt                : 0

     Power Information

      PSE Voltage            :   0.00 V       PSE Reserved power       :   0.00 W
      PD Current Draw        :   0.00 A       PD Power Draw            :   0.00 W
      PD Average Power Draw  :   0.00 W       PD Peak Power Draw       :   0.00 W


     LLDP Information

      MED Override             : Disabled
      MED Priority             : N/A
      PSE TLV Configured       : dot3/med
      PSE TLV Sent Type        : N/A
      PD TLV Sent Type         : N/A
      PSE Allocated Power Value: 0.00 W
      PD Requested Power Value : 0.00 W




  • 6.  RE: 6300 Smart-rate Switch POE won't power Neat Pad

    Posted Dec 08, 2023 03:41 AM

    Hi, we have the same issue. No PoE delivering on smart rate ports for those Neat Devices. Anyone have a solution here?

    Thanks




  • 7.  RE: 6300 Smart-rate Switch POE won't power Neat Pad

    EMPLOYEE
    Posted Dec 08, 2023 10:07 AM

    Please open a TAC Case.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------