Hi All,
Is there a way to edit the "script" that generates the info for an Airwave alert email?
Lets say we have an Airwave environment that is massive, but poorly organized in terms of groups and folder structures.
The alert message looks like the following:
Subject: AMP Alert: Device Down (AP1)
Device Down: Device Type is Access Point and Minutes Down Threshold >= 5 minutes
Severity: Normal
Time: Thu Oct 13 10:33:21 2016
Additional Info: Device Type is Access Point and Minutes Down Threshold >= 5 minutes
Group: Access Points
Folder: Northeast
Location:
Alert Time: 2016-10-13T10:33:11-04:00
Is there some file/script/something I can edit that will "tell" Airwave to gather more info about this device and put that info in the email? The end goal is to have the customer not need to log into Airwave to find more info about this device. Given that the AP name is "AP1" it would be helpful to include maybe the controller name or IP so they can go directly to that controller to investigate.
Thanks in advance!