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Adobe Creative Cloud

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  • 1.  Adobe Creative Cloud

    Posted Mar 29, 2023 03:34 PM
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    Hello All! 

    I am having some issues with devices set up on my student network accessing the adobe creative cloud suite. Each time I am receiving an error which states "we can't verify your subscription status. We cant reach the adobe servers." I have whitelisted all suggested urls on our firewall as well. Has anyone received this issue before or maybe some heads up on how to resolve? 

  • 2.  RE: Adobe Creative Cloud

    Posted Apr 03, 2023 09:54 AM

    I would have a look outside of the Aruba equipment. You may try to do a packet capture on the client and analyze the traffic.
    One thing that may be causing this is if you have a firewall or transparent proxy that does HTTPS or SSL inspection. That breaks the security and may break the validation of applications if that traffic is SSL inspected.

    Herman Robers
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

  • 3.  RE: Adobe Creative Cloud

    Posted Apr 25, 2023 09:59 AM

    Thank you for your response Herman. After doing some troubleshooting on a few of our AP's I came to the same conclusion that it was outside the Aruba devices. I will certainly look into your suggested solutions. Thank you once again.