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Airwave return to support

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  • 1.  Airwave return to support

    Posted Apr 05, 2016 04:45 AM

    Hi 

     

    When I buy support for 1 year for Aiwave and am happy with the software release for several years so I dont renew support for a while. Let's assume after 3 years I want to get the new patches/software updates  - how should I return to support and how is it priced? 

     



  • 2.  RE: Airwave return to support
    Best Answer

    EMPLOYEE
    Posted Apr 05, 2016 08:50 AM

    In most cases to put something back under support, you have two options.

     

    1. You can backfill the missing years of support. So if you bought 1 year, then went three years without any support, on Year 5 if you need support, you would buy 4 years (3 of the previous and then one for the current year). 

    2. You buy a new airwave license for the number of devices you need to match or exceed what you have.

     

    That is pretty standard across the industry, covering servers, networking, software, etc.