Yes work with TAC. They have access to where devices are registered. Sometimes if devices are shipped to other customers than they were ordered for this may happen, and there is no way that I'm aware of to find out.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Dec 11, 2022 04:21 PM
From: Esmail Ayobinia
Subject: All devices are either blocked, invalid, or already added!
Thank you for your reply. They need to be added first and then archived. my problem is that I cannot add them at all.
I think I have to open a ticket to TAC.
Original Message:
Sent: Dec 09, 2022 05:26 PM
From: Ariya Parsamanesh
Subject: All devices are either blocked, invalid, or already added!
see if you can archive it and then unarchive it,
in the past tat worked for me. If that does not work, then its better to reach out to TAC.
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If my post was useful accept solution and/or give kudos.
Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
Original Message:
Sent: Dec 09, 2022 03:47 AM
From: Esmail Ayobinia
Subject: All devices are either blocked, invalid, or already added!
Hi,
I am trying to add HP Switch 5412Rzl2 (J9851A) in Central, but I get the message that "All devices are either blocked, invalid, or already added". The MAC addresses and serial numbers are correct and the device hasn't been added before. So they might be blocked? How can I check if they are, is there any other way but to contact the support to check and solve this issue?
Thank you in advance!