Can you do the following to check status of the VMTools process:
From main menu -> Opt 11 (Enter Commands):
8 Advanced
9 Security
10 Custom Commands
11 Enter Commands
q >> Quit
Your choice: 11
Running Enter Commands
Type 'help' for the list of commands.
$ service
auditd: auditd (pid 1293) is running...
awrrdtool:
crond: crond (pid 1798) is running...
docker: docker is stopped
httpd: httpd______________________________________ (pid 32581 31879 30880 29184 20805 16736 16732 16703 6942 4651 2803 2642 2639 2633 2478 2439 2409 2346 2291 2288 2284 2278 2275 2272 2269 2213 2206 2200 2196 2193 2190 2185 2160 2147 2143 2139 2127 2122 2119 2116 1946 1921 1909 1744) is running...
iptables: running
network: Configured devices:
lo eth0
Currently active devices:
lo eth0
nginx: nginx (pid 1760) is running...
ntpd: ntpd (pid 2226) is running...
postfix: master (pid 1697) is running...
postgresql: postmaster (pid 1586) is running...
rabbitmq-server: beam.smp (pid 2033) is running...
radiusd: radiusd dead but subsys locked
redis: redis-server (pid 2017) is running...
redis-vrf: redis-server is stopped
rrdcached: rrdcached (pid 1393) is running...
sshd: openssh-daemon (pid 1517) is running...
support_connection: support_connection.pl is stopped
vmtoolsd: vmtoolsd (pid 1715) is running...
$ service vmtoolsd status
vmtoolsd (pid 1715) is running...
I repeated the last specific check for vmtoolsd. If you're not seeing vmtoolsd or seeing a state other than 'stopped' or 'is running' then it's possible the upgrade didn't complete all the way. In which case you'd want to check the upgrade log from the System -> Status page (log at the bottom of page).
If the process is 'stopped', then simply:
$ service vmtoolsd start