Hi there
Has anyone got a good workflow document on troubleshooting Airplay in a clearpass environment (or can provide some pointers so I can develop one?)
We have over 120 Apple TV's in school and we use Clearpass to control their visibility on the network using the AP Groups method.
All works well - but every now and then we get an Apple TV that will just not show up on the iPads under the Airplay option.
For sake of efficiency we often provision a new unit and the teachers can get on with their job - but I want to work out why these 1 or 2 units will not appear. It's bugging me!!
With the change in the Aruba web Console - a lot of the Airplay info has gone - so I am trying to work out what commands in CLI I can use to troubleshoot this. I think it would be a valuable public resource to have a step by step guide on what to look for (although I am quite aware everyone' setup can be different).
If anyone is happy to help either via the Forum or offline then please get back to me.
As a starting point - our scenario is Aruba 7210 Controller Running 6.3.0.0 with Clearpass 6.2.0.54353
I know these are not the latest releases - but as I say - 120 Apple TV's work - only 1 or 2 do not so I am not too keen to update releases until I have tried to troubleshoot.
On the Aruba controller under advanced services we have:
Airgroup Status- Enabled
CPPM enforce registration - disabled.
Airgroup IPV6 Support - disabled
Airgroup CPPM query interval - 10 hours (default)
We join the AppleTV's to a separate SSID with MAC authentication.
The Apple TV successfully joins the network and can access the Internet and I can ping it's IP address.
On our Airwave box I can see the Apple TV associated with the AP in the office as well as my ipad
When I use CLI with show user-table I can see the Apple TV and my iPad both listed as entries.
As clearpass registration is not enforced and as a first step of just joining the Apple TV to the network I should be able to see the AppleTV from any ipad in the school - but in this case it is does not appear under the Airplay options (for anyone).
I then created a new guest account under clearpass for the AppleTV in question according to how we always do it - and assign the visibility to the AP group in the office for testing - and same issue - this AppleTV does not appear. Other AppleTV's do - but in this case not this one.
This is where I get stuck - any advice on where to look next to see where this is breaking down?
Any advice at all is appreciated and i will try and compile a series of steps for furture troubleshooting.
#7210