You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?
I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working
We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.