Wireless Access

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated. 

what AOS10 firmware are you running? and are the Air Printers wired connected?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
------------------------------

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

We are running 10.3.1.1_84780 code and the printers are wireless. Clients and printers are connected to the same SSID and in the same VLAN.
Original Message:
Sent: Oct 31, 2022 07:42 PM
From: Ariya Parsamanesh
Subject: AOS 10 Air Print not working

what AOS10 firmware are you running? and are the Air Printers wired connected?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

Hi Herman,

Yes, we have both AOS8 and AOS10 deployments in Central. Most of our sites run either 315/345/535 APs but have some smaller sites still running 115 that are about to be replaced once our orders get fulfilled. It looks like they have taken the AirGroup services out of AOS 10 and migrated it to the global config which I posted earlier. This is the screen I see under Device/Config/Services. I see all AirGroup services and AirGroup Settings for the individual sites. We are a pretty large K-12 district with 50+ sites and around 65,000 total users for staff and students and 4000 access points. 


Original Message:
Sent: Nov 01, 2022 07:11 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

I found this page in the documentation that lists some caveats, limitations, but also commands to verify the operations. I assume that TAC has gone through these, but if not please give that a go.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Nov 01, 2022 08:45 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

Hi Herman,

Yes, we have both AOS8 and AOS10 deployments in Central. Most of our sites run either 315/345/535 APs but have some smaller sites still running 115 that are about to be replaced once our orders get fulfilled. It looks like they have taken the AirGroup services out of AOS 10 and migrated it to the global config which I posted earlier. This is the screen I see under Device/Config/Services. I see all AirGroup services and AirGroup Settings for the individual sites. We are a pretty large K-12 district with 50+ sites and around 65,000 total users for staff and students and 4000 access points.


Original Message:
Sent: Nov 01, 2022 07:11 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

The recommended version for AOS10 is 10.3.1.2_85318
Also if your Clients and printers are connected to the same SSID and in the same VLAN, then you don't need Airgroup. you can disable it for those sites and see if the clients can print.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
------------------------------

Original Message:
Sent: Nov 01, 2022 11:35 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

I found this page in the documentation that lists some caveats, limitations, but also commands to verify the operations. I assume that TAC has gone through these, but if not please give that a go.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Nov 01, 2022 08:45 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

Hi Herman,

Yes, we have both AOS8 and AOS10 deployments in Central. Most of our sites run either 315/345/535 APs but have some smaller sites still running 115 that are about to be replaced once our orders get fulfilled. It looks like they have taken the AirGroup services out of AOS 10 and migrated it to the global config which I posted earlier. This is the screen I see under Device/Config/Services. I see all AirGroup services and AirGroup Settings for the individual sites. We are a pretty large K-12 district with 50+ sites and around 65,000 total users for staff and students and 4000 access points.


Original Message:
Sent: Nov 01, 2022 07:11 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

Thank you ariyap. I am going to bump the firmware at the site and disable the airgroup settings this afternoon to see if that fixes the issue. I will follow up tomorrow just to let everyone know if it is working correctly or not.
Original Message:
Sent: Nov 01, 2022 07:03 PM
From: Ariya Parsamanesh
Subject: AOS 10 Air Print not working

The recommended version for AOS10 is 10.3.1.2_85318
Also if your Clients and printers are connected to the same SSID and in the same VLAN, then you don't need Airgroup. you can disable it for those sites and see if the clients can print.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Nov 01, 2022 11:35 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

I found this page in the documentation that lists some caveats, limitations, but also commands to verify the operations. I assume that TAC has gone through these, but if not please give that a go.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Nov 01, 2022 08:45 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

Hi Herman,

Yes, we have both AOS8 and AOS10 deployments in Central. Most of our sites run either 315/345/535 APs but have some smaller sites still running 115 that are about to be replaced once our orders get fulfilled. It looks like they have taken the AirGroup services out of AOS 10 and migrated it to the global config which I posted earlier. This is the screen I see under Device/Config/Services. I see all AirGroup services and AirGroup Settings for the individual sites. We are a pretty large K-12 district with 50+ sites and around 65,000 total users for staff and students and 4000 access points.


Original Message:
Sent: Nov 01, 2022 07:11 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

For follow up, I was able to make it on site and disabled Airgroup from the global config and Air Print started to work without issue and before upgrading to AOS 10.3.1.2. I still upgraded to the newest code and everything is working without issue. Thank you Herman and Ariyap for the information and time with my issue.
Original Message:
Sent: Nov 01, 2022 07:03 PM
From: Ariya Parsamanesh
Subject: AOS 10 Air Print not working

The recommended version for AOS10 is 10.3.1.2_85318
Also if your Clients and printers are connected to the same SSID and in the same VLAN, then you don't need Airgroup. you can disable it for those sites and see if the clients can print.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Nov 01, 2022 11:35 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

I found this page in the documentation that lists some caveats, limitations, but also commands to verify the operations. I assume that TAC has gone through these, but if not please give that a go.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Nov 01, 2022 08:45 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

Hi Herman,

Yes, we have both AOS8 and AOS10 deployments in Central. Most of our sites run either 315/345/535 APs but have some smaller sites still running 115 that are about to be replaced once our orders get fulfilled. It looks like they have taken the AirGroup services out of AOS 10 and migrated it to the global config which I posted earlier. This is the screen I see under Device/Config/Services. I see all AirGroup services and AirGroup Settings for the individual sites. We are a pretty large K-12 district with 50+ sites and around 65,000 total users for staff and students and 4000 access points.


Original Message:
Sent: Nov 01, 2022 07:11 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

Ariyap, in your wording you state that you don't need Airgroup in the situation where user and server is on the same VLAN, but should it cause an issue if they are on the same SSID and VLAN and Airgroup is on?  Does it differ if the server is a wired server, e.g. a standard airprint printer?  I'm working with TAC on an issue in 10.4.0.1 and trying to understand the gotchas.

Thanks! 

------------------------------
ryh
------------------------------

Original Message:
Sent: Nov 01, 2022 07:03 PM
From: ariyap
Subject: AOS 10 Air Print not working

The recommended version for AOS10 is 10.3.1.2_85318
Also if your Clients and printers are connected to the same SSID and in the same VLAN, then you don't need Airgroup. you can disable it for those sites and see if the clients can print.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Nov 01, 2022 11:35 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

I found this page in the documentation that lists some caveats, limitations, but also commands to verify the operations. I assume that TAC has gone through these, but if not please give that a go.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Nov 01, 2022 08:45 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

Hi Herman,

Yes, we have both AOS8 and AOS10 deployments in Central. Most of our sites run either 315/345/535 APs but have some smaller sites still running 115 that are about to be replaced once our orders get fulfilled. It looks like they have taken the AirGroup services out of AOS 10 and migrated it to the global config which I posted earlier. This is the screen I see under Device/Config/Services. I see all AirGroup services and AirGroup Settings for the individual sites. We are a pretty large K-12 district with 50+ sites and around 65,000 total users for staff and students and 4000 access points.


Original Message:
Sent: Nov 01, 2022 07:11 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.

AirGroup serves two purposes, allowing mDNS functionality across VLANs and allowing selective multicast traffic when broadcast/multicast (BCMC) controls are enabled.  If you have a single VLAN and have not enabled BCMC controls, then AirGroup isn't necessary.

------------------------------
Carson Hulcher, ACEX#110
------------------------------

Original Message:
Sent: Sep 20, 2023 10:57 PM
From: ryh
Subject: AOS 10 Air Print not working

Ariyap, in your wording you state that you don't need Airgroup in the situation where user and server is on the same VLAN, but should it cause an issue if they are on the same SSID and VLAN and Airgroup is on?  Does it differ if the server is a wired server, e.g. a standard airprint printer?  I'm working with TAC on an issue in 10.4.0.1 and trying to understand the gotchas.

Thanks! 

------------------------------
ryh

Original Message:
Sent: Nov 01, 2022 07:03 PM
From: ariyap
Subject: AOS 10 Air Print not working

The recommended version for AOS10 is 10.3.1.2_85318
Also if your Clients and printers are connected to the same SSID and in the same VLAN, then you don't need Airgroup. you can disable it for those sites and see if the clients can print.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Nov 01, 2022 11:35 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

I found this page in the documentation that lists some caveats, limitations, but also commands to verify the operations. I assume that TAC has gone through these, but if not please give that a go.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Nov 01, 2022 08:45 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

Hi Herman,

Yes, we have both AOS8 and AOS10 deployments in Central. Most of our sites run either 315/345/535 APs but have some smaller sites still running 115 that are about to be replaced once our orders get fulfilled. It looks like they have taken the AirGroup services out of AOS 10 and migrated it to the global config which I posted earlier. This is the screen I see under Device/Config/Services. I see all AirGroup services and AirGroup Settings for the individual sites. We are a pretty large K-12 district with 50+ sites and around 65,000 total users for staff and students and 4000 access points.


Original Message:
Sent: Nov 01, 2022 07:11 AM
From: Herman Robers
Subject: AOS 10 Air Print not working

You have both the AOS8 and AOS10 deployments in Central?
What happens to the screen you shared if you just show the group/site with the AOS8 or the AOS10? Do both show the same services? And do both show servers and clients?

I don't really see why TAC needs OTA captures, unless they have checked the configuration, list of servers and clients already and don't get a reason why they don't see either of those. You can always ask TAC for an alternative plan if it is infeasible to collect their first choice of datapoints.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Oct 31, 2022 10:08 AM
From: Matt Parker
Subject: AOS 10 Air Print not working

We are completely Aruba Central and running AOS 10 throughout the majority of our locations with the exception of 3 smaller sites who are still running the 8.x code. Air Print will not work at any of the AOS 10 sites but continues work at the AOS 8 locations. Airplay works and I can see traffic passing at all sites. Is there something I am missing in the configuration or has anyone else experienced the issue? I have an open TAC case but they need me to be on site and taking OTA captures which I am not able to do so until later this week. Any insight would be appreciated.