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AP 303 RW cant access web page

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  • 1.  AP 303 RW cant access web page

    Posted Sep 07, 2022 11:00 AM
    Dear Team,

    We are using Aruba AP 303  RW 4 nos for wifi from yesterday its not broadcasting SSID and cant access web page to manage
    we reset it and its getting new IP address and we can ping but cant access through web
    how we can access the AP


  • 2.  RE: AP 303 RW cant access web page

    MVP GURU
    Posted Sep 08, 2022 08:05 AM
    Have you tried factory resetting the AP? https://manuals.coolblue.nl/c9/hp-aruba-ap-303.pdf. Only do this if you are trying to reset everything. If it is an existing deployment with SSIDs in use just try the management access below.
    Default login should be admin/<Serial Number> or admin/admin.
    If you do get into it, check to see if it is being managed by central or local.

    ------------------------------
    Dustin Burns

    Lead Mobility Engineer @Worldcom Exchange, Inc.

    ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022
    If my post was useful accept solution and/or give kudos
    ------------------------------



  • 3.  RE: AP 303 RW cant access web page

    EMPLOYEE
    Posted Sep 08, 2022 09:16 AM
    You may try if you can login via SSH to the CLI, and run a "show image version" there.

    Some people reported that in the past days the 10.3.1.1 firmware was suggested in the automatic firmware update for Instant. If you (or someone) upgraded the APs to 10.3.1.1, that could be the reason for not longer seeing SSIDs or Web UI.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 4.  RE: AP 303 RW cant access web page

    Posted Sep 09, 2022 01:38 AM
    Dear Herman,

    now the firmware version 10.3.1.1,but we did not do update and automatic update disable, how it happen, how we can downgrade firmware


  • 5.  RE: AP 303 RW cant access web page

    EMPLOYEE
    Posted Sep 12, 2022 08:09 AM
    Update: I received the message that if you can login to the APs through SSH (or serial console), you can switch back to the previous image with the command: "switch-partition-reboot". That is easier than what I described below.

    Download the firmware image for your APs and put it in a TFTP/HTTP/FTP server, then:
    https://community.arubanetworks.com/blogs/esupport1/2019/02/28/upgrade-cluster-with-mixed-iap-models-from-cli

    You can download the factory image from ASP, or a more recent image if you have an ASP account with active support.

    If your AP upgrades again to 10.3.1.1 (good chance if it did that automatically before), disable activate communication to avoid that.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------