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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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AP can't find Master IP

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  • 1.  AP can't find Master IP

    Posted Sep 29, 2022 09:02 AM
    Hello,

    We are facing an issue that even TAC engineers are having trouble with it.

    We have Mobility controller connected to a CORE switch, the CORE is connected to DHCP server AND Access switch, the access switch connected to APs.
    On DHCP, we configured the scope and option 43 is enabled.
    but for some reason, not all the APs are coming up, when we console the non working AP, we can see that it's not taking Master-IP and keeps rebooting.

    switches have same config on the ports and same VLAN, The working AP will behave normally, while on the same port, the non working AP will as mentioned above keep rebooting and can't find master IP.

    anyone faced the same issue?

    Attached "NOT working AP Boot.txt" on line 143
    Attached "Working AP Boot.txt" on line 103

    ------------------------------
    Eyad Subeh
    ------------------------------

    Attachment(s)

    txt
    NOT working AP Boot.txt   19 KB 1 version
    txt
    Working AP Boot.txt   4 KB 1 version


  • 2.  RE: AP can't find Master IP

    Posted Sep 29, 2022 09:14 AM
    This is due to non compatibility of the APs with your AOS Code, please let me know your AIs Version and APs Model ..

    Best Regards,

    Rashed Basuleman


     






  • 3.  RE: AP can't find Master IP

    Posted Sep 29, 2022 09:32 AM
    Both APs are 335
    AOS version: 8.6.0.11
    The working AP is upgraded when its connected to the Mobility controller.
    The Non working AP couldn't even be visible by the controller, so it didn't upgrade from version 6.5.0.0 to 8.6.0.11

    ------------------------------
    Eyad Subeh
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  • 4.  RE: AP can't find Master IP

    EMPLOYEE
    Posted Sep 29, 2022 09:59 AM
    Plug the not-working AP into enet0 and try again.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
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  • 5.  RE: AP can't find Master IP

    Posted Sep 29, 2022 10:37 AM
    Already tried, same output.

    ------------------------------
    Eyad Subeh
    ------------------------------



  • 6.  RE: AP can't find Master IP

    EMPLOYEE
    Posted Sep 29, 2022 10:41 AM
    I would do a packet captures of the DHCP packets and notice any differences.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------



  • 7.  RE: AP can't find Master IP

    Posted Sep 30, 2022 11:27 AM
    Hi,  just to be sure, You did configure option 60 as well, rigth?

    Hope this helps


  • 8.  RE: AP can't find Master IP

    Posted Oct 03, 2022 07:59 AM
    We had the same issue with the 315's
    https://community.arubanetworks.com/discussion/315-will-not-phone-home-to-the-conductor-version-6500?ReturnUrl=%2fcommunity-home%2fdigestviewer%3fcommunitykey%3d867d34a4-1e6a-4b9a-9349-df7b4c84b3cb

    The AP versions will not talk to the controllers unless you upgrade your AP's first. something with the 6.5.0.0 and controllers being in the 8.x.x.x