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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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AP Reboot reason: Some Crash Warm-reset

This thread has been viewed 11 times
  • 1.  AP Reboot reason: Some Crash Warm-reset

    Posted 18 days ago
    Hi Team,

    My APs are getting reboot automatically

    when I checked the AP reboot log.

    show ap debug system-status ap-name HRT-BBSR-AP6

    Reboot Information
    ------------------
    AP Reboot reason: SomeCrash Warm-reset
    --------------------------------------

    Rebootstrap Information
    -----------------------
    Date Time Reason (Latest 10)
    --------------------------------------
    1969-12-31 16:00:35 New connection, Changing to LMS (172.26.64.13) [cur_lms_index: 0, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_MASTER, function: redun_tunnel_up(5184)]

    Can you help me out with what caused this AP to reboot?

    Thanks & Regards
    Sanjib Behera

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    Sanjib Behera
    Highradius
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  • 2.  RE: AP Reboot reason: Some Crash Warm-reset

    EMPLOYEE
    Posted 18 days ago
    Type "show crashinfo" on the commandline of the controller to see if there is anything there.

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    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
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  • 3.  RE: AP Reboot reason: Some Crash Warm-reset

    EMPLOYEE
    Posted 18 days ago
    What AP model and code version is this?


  • 4.  RE: AP Reboot reason: Some Crash Warm-reset

    EMPLOYEE
    Posted 17 days ago
    Also answered here:

    I would upgrade the AP to the latest/current firmware version and if that does not resolve the issue, open a TAC case.

    Crashes should be investigated by TAC, there is not so much we can do. I see that some other customers reported the same message and there the most recent firmware resolved the issue, so I would try that first.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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