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Aruba 3810M Boot looping

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  • 1.  Aruba 3810M Boot looping

    Posted yesterday

    Hi,

    I'm reaching out hoping someone else has had the same issue or knows what's going on here. I have an Aruba 3810M ( JL075A)  that is seemingly stuck in a boot loop and will not load either of the software images. 

    Here is the output from initial power up:

    I00R01
    S434
    ROM information:
       Build directory: /ws/swbuildm/bomrom_qaoff/rom/build/bomrom(swbuildm_bomrom_qaoff_rel_bomrom)
       Build date:      Oct 23 2016
       Build time:      21:04:45
       Build version:   KB.16.01.0008
       Build number:    613

    Boot Profiles:

    0. Monitor ROM Console
    1. Primary Software Image   [KB.16.11.0020]
    2. Secondary Software Image [KB.16.10.0003]

    Select profile (secondary): 1


    Booting Primary Software Image...
    Update scope = ALL devices
    Normal update mode. Only those devices requiring update will be upgraded

    2 devices matched to the image(s).

    Decompressing...done.

    Initializing...IF101
    S434
    ROM information:
       Build directory: /ws/swbuildm/bomrom_qaoff/rom/build/bomrom(swbuildm_bomrom_qaoff_rel_bomrom)
       Build date:      Oct 23 2016
       Build time:      21:04:45
       Build version:   KB.16.01.0008
       Build number:    613

    Found core dump, Saving to Storage Card(press Reset to abort)
    .................


    Boot Profiles:

    0. Monitor ROM Console
    1. Primary Software Image   [KB.16.11.0020]
    2. Secondary Software Image [KB.16.10.0003]

    Select profile (primary): 2


    Booting Secondary Software Image...
    Update scope = ALL devices
    Normal update mode. Only those devices requiring update will be upgraded

    2 devices matched to the image(s).

    Decompressing...done.

    Initializing...IF101
    S434
    ROM information:
       Build directory: /ws/swbuildm/bomrom_qaoff/rom/build/bomrom(swbuildm_bomrom_qaoff_rel_bomrom)
       Build date:      Oct 23 2016
       Build time:      21:04:45
       Build version:   KB.16.01.0008
       Build number:    613

    Found core dump, Saving to Storage Card(press Reset to abort)
    ......


    Boot Profiles:

    0. Monitor ROM Console
    1. Primary Software Image   [KB.16.11.0020]
    2. Secondary Software Image [KB.16.10.0003]

    Select profile (secondary): 0

    Aruba 3810M 16SFPP 2-slot Switch (JL075A)
    ROM Build Directory: /ws/swbuildm/bomrom_qaoff/rom/build/bomrom(swbuildm_bomrom_qaoff_rel_bomrom)
            ROM Version: KB.16.01.0008
         ROM Build Date: 21:04:45 Oct 23 2016
       ROM Build Number: 613
       ROM Image Booted: Primary
        Initial Version: KB.16.01.0007
    Config File Version: 1.4
            SSC Version: 5000009
       SSC Image Booted: Secondary
            MSI Version: 8
            CSI Version: 12
           PMCU Version: 103

    (C) Copyright 2016 Hewlett Packard Enterprise Development LP

                      RESTRICTED RIGHTS LEGEND
     Confidential computer software. Valid license from Hewlett Packard
     Enterprise Development LP required for possession, use or copying.
     Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
     Computer Software Documentation, and Technical Data for Commercial items are
     licensed to the U.S. Government under vendor's standard commercial license.

    Enter h or ? for help.

    =>

    It attempts to boot and then resets. I successfully update the primary image with Hyperterm, but that did not change anything. I included output of entering the ROM console as well for some version information. If anyone can help i would greatly appreciate it!



  • 2.  RE: Aruba 3810M Boot looping

    Posted yesterday

    No, numerous in production, contact TAC