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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Aruba Central with ClearPass web-login portal stuck in a blank page after the user authentication

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  • 1.  Aruba Central with ClearPass web-login portal stuck in a blank page after the user authentication

    Posted Nov 29, 2022 08:45 PM
    Good day,

    We are facing this issue where user will be able to authenticate outside the internet, but it seems that redirect URL is not working fine on android and iOS devices except for the windows laptop's/PC which redirection is working fine.

     

    for the iOS and android devices, when the user login for the first time it will redirect and stuck to a blank page. where our configuration is they must redirect to the certain URL that we already defined as redirection e.g., https://google.com or client website. As of now user will manually browse a website to any web browser application after logging in just to confirm that he successfully able to access the internet or disconnect to that certain SSID and reconnect it again (for android and iOS devices)

    Is there any configuration that we can be able to config in both ClearPass end and Aruba Central to resolve this issue? or any release notes that this redirection problem is for the selected version of iOS and android devices only and how we can avoid this certain issue. as of now our firmware version for AP 505 and 503H is 8.10.0.4_85105 for ClearPass firmware version is 6.10.8.


    Here is the sample screenshots for android and iOS devices after the user authentication.

    this is the actual image for android and iOS devices after the authentication


  • 2.  RE: Aruba Central with ClearPass web-login portal stuck in a blank page after the user authentication

    MVP GURU
    Posted Nov 30, 2022 05:38 PM
    Which Captive Portal Certificate do you have assigned in Central? One of the defaults (I believe aruba_default) is a public certificate. Be sure to use that so the devices trust the web login redirect.



    ------------------------------
    Dustin Burns

    Lead Mobility Engineer @Worldcom Exchange, Inc.

    ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022
    If my post was useful accept solution and/or give kudos
    ------------------------------



  • 3.  RE: Aruba Central with ClearPass web-login portal stuck in a blank page after the user authentication

    Posted Nov 30, 2022 08:51 PM
    Yes, I use the default certificate which is aruba_default and securelogin.hpe.com as address fqdn in ClearPass web-login.