Controllerless Networks

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

Hi,

do you have valid certificates on Controller and on ClearPass?
Did you changed the name into the name of the certificate in the Web Portal config page?

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

Thank you for the reply --

I navigate to the Self-Registration page and I get this:

I do not see or more precise I cannot find this screen:

Hi,

do you have valid certificates on Controller and on ClearPass?
Did you changed the name into the name of the certificate in the Web Portal config page?

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

Thank you for the reply --

I navigate to the Self-Registration page and I get this:

I do not see or more precise I cannot find this screen:

Hi,

do you have valid certificates on Controller and on ClearPass?
Did you changed the name into the name of the certificate in the Web Portal config page?

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

You will find it when you go to your first screenshot and select "Edit"

Than click here:

scroll down and you will find the setting. Here you have to place the FQDN from the certificate in

This name is used for interception and important to get full functionality.

Here is a nice video which explains it - https://youtu.be/u6hyEtqzGOA?t=438

Thank you for the reply --

I navigate to the Self-Registration page and I get this:

I do not see or more precise I cannot find this screen:

Hi,

do you have valid certificates on Controller and on ClearPass?
Did you changed the name into the name of the certificate in the Web Portal config page?

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

Good Day,

See below:

You will find it when you go to your first screenshot and select "Edit"

Than click here:

scroll down and you will find the setting. Here you have to place the FQDN from the certificate in

This name is used for interception and important to get full functionality.

Here is a nice video which explains it - https://youtu.be/u6hyEtqzGOA?t=438

Thank you for the reply --

I navigate to the Self-Registration page and I get this:

I do not see or more precise I cannot find this screen:

Hi,

do you have valid certificates on Controller and on ClearPass?
Did you changed the name into the name of the certificate in the Web Portal config page?

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

Yes, that is exactly the place where you put in the FQDN of the certificate

Good Day,

See below:

You will find it when you go to your first screenshot and select "Edit"

Than click here:

scroll down and you will find the setting. Here you have to place the FQDN from the certificate in

This name is used for interception and important to get full functionality.

Here is a nice video which explains it - https://youtu.be/u6hyEtqzGOA?t=438

Thank you for the reply --

I navigate to the Self-Registration page and I get this:

I do not see or more precise I cannot find this screen:

Hi,

do you have valid certificates on Controller and on ClearPass?
Did you changed the name into the name of the certificate in the Web Portal config page?

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated 

Good Day,

Changing the FQDN to the FQDN found on the actual 'Master / Controller AP' Certificate resolved the issue.

The FQDN on the cert from or on Clearpass is / re-directed to the Clearpass Admin page.

Thanks again for the pointers.

Regards

Yes, that is exactly the place where you put in the FQDN of the certificate

Good Day,

See below:

You will find it when you go to your first screenshot and select "Edit"

Than click here:

scroll down and you will find the setting. Here you have to place the FQDN from the certificate in

This name is used for interception and important to get full functionality.

Here is a nice video which explains it - https://youtu.be/u6hyEtqzGOA?t=438

Thank you for the reply --

I navigate to the Self-Registration page and I get this:

I do not see or more precise I cannot find this screen:

Hi,

do you have valid certificates on Controller and on ClearPass?
Did you changed the name into the name of the certificate in the Web Portal config page?

Morning,

Apologies - here a more detailed description of the problem:

• Guest user connects to the Guest SSID
• Browser re-directs to the self-registration page
• Receptions approves request
• Account status goes from Disable to Enable
• Guest proceeds to click on login

The Guest then clicks login, there is a few quick re-directs then the Guest browser lands on www.google.co.za (as configured)

However this does not happen and the login redirect lands the Guest on page: https://securelogin.arubanetworks.com – needless to say the Browser can't resolve this page.

Any suggested direction to take will be apricated 

Original Message:
Sent: Jun 05, 2023 07:10 AM
From: HeinrichG
Subject: Aruba Clearpass Guest Wifi

Good Day,

Problem is as follows:

The user goes through the motions of choosing an approver, entering their name+email address and then clicking register, this works. As soon as they are approved for the access and click Login, a webpage comes up stating ERR_NAME_NOT_RESOLVED. I have tested this on various devices and its doing the same.

Any advice and direction will be highly apricated