Wired Intelligent Edge

Hello guys,

I'm having a problem with fiber optic connection to the mentioned switch. I have the following configuration:

TP-Link MC220L Gigabit SFP Media converter

SFP Module inside media converter is TL-SM311LS 1000Base-LX

SFP Module inside switch is MaxLink ML-S31D-3-HP

Problem is that switch does not see the link, when i connect fiber optic to switch, led blinks for a second and that's it, link is down.

Switch FW version is 1.0.5.0(139)

#Port
#Aruba

Hello @hpe091,

Was this working earlier or its a new issue?

Are you using HPE branded SFP?

Please refer below links for supported SFP's on this switch:

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00101702en_us

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00101703en_us

Thanks!

@akg7

Thank you for Your response.

Switch is new, and our seller checked with the supplier and offered us 2 maxlink SFP modules and they said that that module is compatible with this switch. The MaxLink ones in my original post.

Hello @hpe091 ,

We request you to log a case on HPE Support Center portal for further resolution using the link:

https://support.hpe.com/hpesc/public/home/

Thanks!

Little update,

I connected my new aruba switch with an old Procurve switch 2626 and then link works without a problem. Why doesn't work with my media converter ? 

Hello @hpe091 ,

What log messages have you seen  when conencted fiber optic?

Can you again connect fiber optic to switch again check and share logs?

Thanks!

 

This is when I connect two switches. I insert SFP module into port 10 on aruba switch:

1 Oct 27 2021 12:03:41 Notice NT_LLDP-N-LLDP_TRAP LLDP status: entry deleted on 10.

2 Oct 27 2021 12:03:41 Info LINK-I-Up Vlan 30

3 Oct 27 2021 12:03:41 Info LINK-I-Up Vlan 20

4 Oct 27 2021 12:03:41 Info LINK-I-Up 10

5 Oct 27 2021 12:03:38 Info NSFP-I-SFPGibicDetected 10 SFP port is present, module type - 1000BASE-LX

 

This is when i connect switch to media converter:

1 Oct 27 2021 12:04:16 Info NSFP-I-SFPGibicDetected 10 SFP port is present, module type - 1000BASE-LX

Hello @hpe091 ,

Below meesage shows that SFPGibic Detected:

1 Oct 27 2021 12:04:16 Info NSFP-I-SFPGibicDetected 10 SFP port is present, module type - 1000BASE-LX

After this anyother message seen?

What is the status of this module in switch?

Thanks!

No, that's it, when connecting to media converter that's the only message that is seen. Switch says link down.

Hello @hpe091 ,

It seems there is a compatibility issue between media convertor and SFP..

There might be remote intervention required.

Can you log a case with support  if they can assist on this issue?

Thanks!

I can't, when i want to make a case, webpage can't find my switch. I tried serial number and everything but it can't find the switch.

Hi, has anyone managed to solve the problem with connecting to TPLink?

Original Message:
Sent: Oct 29, 2021 12:05 AM
From: Archive User
Subject: Aruba InstantON 1930 (HPE-JL680A) problem with SFP

I can't, when i want to make a case, webpage can't find my switch. I tried serial number and everything but it can't find the switch.

I will answer myself :). After installing the latest firmware from November 2.9.0.53 - Aruba started working with TPLink.

Original Message:
Sent: Nov 26, 2023 06:57 AM
From: marekk
Subject: Aruba InstantON 1930 (HPE-JL680A) problem with SFP

Hi, has anyone managed to solve the problem with connecting to TPLink?

Original Message:
Sent: Oct 29, 2021 12:05 AM
From: Archive User
Subject: Aruba InstantON 1930 (HPE-JL680A) problem with SFP

I can't, when i want to make a case, webpage can't find my switch. I tried serial number and everything but it can't find the switch.

Good to hear you solve the issue.  Note that Aruba InstantON have its own community https://community.arubainstanton.com/home

------------------------------
Marcel Koedijk | MVP Expert 2023 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opinions are my own
------------------------------

Original Message:
Sent: Nov 28, 2023 02:20 AM
From: marekk
Subject: Aruba InstantON 1930 (HPE-JL680A) problem with SFP

I will answer myself :). After installing the latest firmware from November 2.9.0.53 - Aruba started working with TPLink.

Original Message:
Sent: Nov 26, 2023 06:57 AM
From: marekk
Subject: Aruba InstantON 1930 (HPE-JL680A) problem with SFP

Hi, has anyone managed to solve the problem with connecting to TPLink?

Original Message:
Sent: Oct 29, 2021 12:05 AM
From: Archive User
Subject: Aruba InstantON 1930 (HPE-JL680A) problem with SFP

I can't, when i want to make a case, webpage can't find my switch. I tried serial number and everything but it can't find the switch.