Mystery solved! Thanks for confirming.
Original Message:
Sent: Apr 09, 2024 12:03 PM
From: haringms
Subject: Aruba RAP-505HR Factory Reset Unexpectedly
Disregard... so it turns out in the effort to troubleshoot the RAP connectivity, the end-user did in fact hold the reset button. That would explain it! Thanks for the help, was just making sure the newer RAPs didn't have an auto-reset feature or something :-)
Original Message:
Sent: Apr 09, 2024 11:49 AM
From: haringms
Subject: Aruba RAP-505HR Factory Reset Unexpectedly
To our knowledge, the reset button was not touched. I'm confirming with the end user, but so far I'm only aware of rebooting via power a few times.
Original Message:
Sent: Apr 09, 2024 11:37 AM
From: onno
Subject: Aruba RAP-505HR Factory Reset Unexpectedly
The reset button is accessible externally. If it was pressed (using paperclip or similar) and held long enough, the AP will factory reset. Is it possible that happened?
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/Onno Harms, Aruba Wireless Product Management
Original Message:
Sent: Apr 09, 2024 09:00 AM
From: mharing
Subject: Aruba RAP-505HR Factory Reset Unexpectedly
Hi all,
I was informed that a remote user was having connectivity issues yesterday and rebooted her Aruba RAP-505HR a few times to troubleshoot. This morning, we found that the RAP had been factory reset somehow. Does anyone know how this would have happened? Here are the last few logs on the AAC -
Apr 8 20:36:00 2024 stm[13409]: <305061> <13409> <WARN> |stm| AP RAP01 ip <internal ip> outer_ip <public ip> down , reason: auth request ap down
Apr 8 20:40:37 2024 stm[13409]: <305061> <13409> <WARN> |stm| AP RAP01 ip <internal ip> outer_ip <public ip> down , reason: controller detect heart beat timeout
Apr 8 20:40:37 2024 stm[13409]: <305061> <13409> <WARN> |stm| AP RAP01 ip <internal ip> outer_ip <public ip> down , reason: auth request ap down
Apr 8 20:49:48 2024 stm[13409]: <305061> <13409> <WARN> |stm| AP RAP01 ip <internal ip> outer_ip <public ip> down , reason: auth request ap down
Apr 8 20:59:26 2024 KERNEL(RAP01@192.168.86.169): [ 1113.724611] Sending the signal AOS_FACTORY_RESET to sapd
Apr 8 20:59:40 2024 stm[13409]: <305061> <13409> <WARN> |stm| AP RAP01 ip <internal ip> outer_ip <public ip> down , reason: auth request ap down
Thanks!
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Michael Haring
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