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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).

Aruba VIA "Profile selection canceled" Error

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  • 1.  Aruba VIA "Profile selection canceled" Error

    Posted Nov 27, 2023 04:56 PM

    Hello guys,

    As our company's site public IP has changed recently, we've started experiencing issues with connecting office network from outside using Aruba VIA client. Any try to download a profile returns a "profile selection canceled' error (refer to screenshot attached), and we're wondering what would have caused the problem. Just in case, we tweaked the VIA connection profile already and added a new public IP with priority set to 1, yet it didn't help. Suggestions?

    Thank you in advance!