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AT&T SMS over SMTP not working

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  • 1.  AT&T SMS over SMTP not working

    MVP
    Posted May 17, 2015 08:08 PM

    I have a bit of a strange issue, I configured SMS over SMTP on the Guest registration page for a customer. The customer configured mail server to allow Clearpass to be a relay. I've tested email and SMS successfully to multiple phone carries and email domains. The only service that does not work is AT&T. We cannot send the guest receipt to any phone with AT&T as a carrier. The carrier settings are default. Clearpass is running 6.3.6.

     

    I cannot figure out why AT&T would not work, while Verizon, T-Mobile, etc. work fine.

     

    Anybody come across this? This may have also been an issue prior to migrating from Amigopod to Clearpass Guest, but I can't seem to remember exactly when it started happening. 

     

    Any ideas what could cause this?

     

    Thanks.



  • 2.  RE: AT&T SMS over SMTP not working

    EMPLOYEE
    Posted May 17, 2015 08:10 PM
    We’ve been seeing extremely long delays with AT&T and are suggesting that our customers move to Twilio. Lately the carriers seem to be treating SMS via email as best effort.


  • 3.  RE: AT&T SMS over SMTP not working

    MVP
    Posted May 17, 2015 08:16 PM

    Is there a guide that assists with integrating Twilio and Clearpass? Do you have some config examples that I may present to the customer?



  • 4.  RE: AT&T SMS over SMTP not working

    Posted May 18, 2015 12:48 PM

    Michael,

     

    Take a look at the here in ASE, this should get you sorted.

     

    https://ase.arubanetworks.com/solutions/id/73

     

     



  • 5.  RE: AT&T SMS over SMTP not working

    EMPLOYEE
    Posted May 18, 2015 02:21 PM

    As far as Twilio setup in ClearPass Guest goes, it is pretty strait forward. Under SMS Gateways, add a Twilio Gateway. Just enter your API username and Password for Twilio, then enter your SMS Source Address from Twilio in the following format: +1##########  (+country_code_area_code_number) For example, if your Source Address number was 408-867-5309, the SMS Source Address would look like +14088675309.

     

    I also set the Country Code to 1 and Default Length to 10, since I am in the USA. This just makes it so that you can send an SMS with the format of 4088675309.



  • 6.  RE: AT&T SMS over SMTP not working
    Best Answer

    MVP
    Posted May 21, 2015 04:23 PM

    Thanks for the info. We are having the customer do packet captures to verify the issue lies with AT&T and not the ClearPass server. If anything pops out that might be helpful to others I will let everyone know. If all checks out we may be looking into something like Twilio.

     

    Thanks.