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Azure Clearpass Backups stopped working after ClearPass Upgrade

This thread has been viewed 11 times
  • 1.  Azure Clearpass Backups stopped working after ClearPass Upgrade

    Posted May 08, 2024 07:48 AM

    Hello, 

    Our Azure backups stopped working after upgrading ClearPass to 6.12.1

    How do the Azure ClearPass backups work? Is it possible to see the backup agent/version/logs/process on the ClearPass servers etc.?



  • 2.  RE: Azure Clearpass Backups stopped working after ClearPass Upgrade

    EMPLOYEE
    Posted May 08, 2024 09:43 AM

    What do you mean by "Azure backups" or "Azure ClearPass backups"?



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    Carson Hulcher, ACEX#110
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  • 3.  RE: Azure Clearpass Backups stopped working after ClearPass Upgrade

    Posted May 08, 2024 10:51 AM

    Azure backups: ClearPass is deployed as VM's in Azure. You can backup these VM's in Azure like any other VM.

    Azure ClearPass backups: Usually an agent would be present on the Azure VM. An extension would then be deployed to the agent to make the backup work. ClearPass VM's do not support extensions, so I am curious to know how this works. We would usually restart/remove/install the agent if we had issues with the backup. We cannot get access to the OS in ClearPass outside of the few select commands that are presented to see what is happening. e.g. is the agent running/what version is it/view logs. 




  • 4.  RE: Azure Clearpass Backups stopped working after ClearPass Upgrade

    EMPLOYEE
    Posted May 08, 2024 11:11 AM

    That's what I thought you meant but needed to make sure.

    The only fully supported backup and restore option for ClearPass is the built-in backup and restore functionality.  No VM backup or snapshot or whatever is supported.



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    Carson Hulcher, ACEX#110
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  • 5.  RE: Azure Clearpass Backups stopped working after ClearPass Upgrade

    Posted May 08, 2024 11:50 AM

    is there any documentation to show that the built in backup and restore is the only supported method?

    is there any documentation for the built in backup and restore?

    Why would backups be offered in Azure? Why would they stop working?




  • 6.  RE: Azure Clearpass Backups stopped working after ClearPass Upgrade

    EMPLOYEE
    Posted May 24, 2024 10:07 AM

    If you search for backup in the documentation, there is just a mention of the built-in backup and restore functionality.

    ClearPass is a virtual appliance and as you mention does not expose the underlying operating system for security and stability reasons. I've not ever seen agents for Azure backup, so not sure why it worked for you in the past. You may open (through your Aruba partner) a request in the Aruba Innovation Zone, so the request to support Azure snapshots can be considered. You may try to turn off your appliance before making a snapshot backup, that is what I do on ESXi and works fine.

    But as the normal backup and restore is documented and working for all VM/Cloud/Hardware, that is the recommended method at the moment.



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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