Wireless Access

Hello All,

This is my first time posting to the thread or any for that matter so apologies for any details I leave out.  Anything additional info you all recommend I share to help please let me know.  

A brief overview of our setup: Using CPPM, Aruba 615 APs, Aruba MM-1K, and Aruba 7220 controllers.  Airgroup is enabled since we are using different VLANs for different types of users. 

We are experiencing an issue where Bonjour is not populating printers on user's Apple devices (MacBook, iPhone, and iPads).  Newly connected devices start out working as intended, and Bonjour populates available printers based on which AP they are connected to.,  After a few days, users start to report the printer shows offline and the only way to reconnect is to do it via IP.   This issue wasn't present a month or so ago and to my knowledge, no config or software updates have taken place in Clearpass or the Aruba controllers.

I have cleared the user's device from Clearpass, verified role assignments, placed user devices in the same VLAN as the printers, and factory reset printers.  My daily driver is a MacBook Pro M1 and I was once able to see all printers, but now nothing.  I logged in and connected wirelessly on an older MacBook Pro, that had been offline for a while, and can see the printers but still not on my daily driver.   The two laptops I am using are in the same VLAN, same SSID, and use the same authentication.

On the controllers, I can verify printers that should be showing up are showing when I use "show airgroup servers".  I have verified both of my laptops show under "show aigroup users".  

Any tips or ideas on what to check would be greatly appreciated.  I do have a TAC case open, but so far nothing.  

I think you can try to select allowall 

Hello All,

This is my first time posting to the thread or any for that matter so apologies for any details I leave out.  Anything additional info you all recommend I share to help please let me know.  

A brief overview of our setup: Using CPPM, Aruba 615 APs, Aruba MM-1K, and Aruba 7220 controllers.  Airgroup is enabled since we are using different VLANs for different types of users. 

We are experiencing an issue where Bonjour is not populating printers on user's Apple devices (MacBook, iPhone, and iPads).  Newly connected devices start out working as intended, and Bonjour populates available printers based on which AP they are connected to.,  After a few days, users start to report the printer shows offline and the only way to reconnect is to do it via IP.   This issue wasn't present a month or so ago and to my knowledge, no config or software updates have taken place in Clearpass or the Aruba controllers.

I have cleared the user's device from Clearpass, verified role assignments, placed user devices in the same VLAN as the printers, and factory reset printers.  My daily driver is a MacBook Pro M1 and I was once able to see all printers, but now nothing.  I logged in and connected wirelessly on an older MacBook Pro, that had been offline for a while, and can see the printers but still not on my daily driver.   The two laptops I am using are in the same VLAN, same SSID, and use the same authentication.

On the controllers, I can verify printers that should be showing up are showing when I use "show airgroup servers".  I have verified both of my laptops show under "show aigroup users".  

Any tips or ideas on what to check would be greatly appreciated.  I do have a TAC case open, but so far nothing.  

Thank you for responding. 

I confirmed I have allowall selected in my airgroup profile.  I did notice one thing, still waiting to hear back from TAC on the matter, but one of our 7220 controllers does not list any AirGroup clients.   Our second 7220 controller lists the most AirGroup servers and Clients.  

7220-1 shows 59 AirGroup Servers and 0 Clients

7220-2 shows 237 Airgroup Servers and 455 Clients.

I think you can try to select allowall 

Hello All,

This is my first time posting to the thread or any for that matter so apologies for any details I leave out.  Anything additional info you all recommend I share to help please let me know.  

A brief overview of our setup: Using CPPM, Aruba 615 APs, Aruba MM-1K, and Aruba 7220 controllers.  Airgroup is enabled since we are using different VLANs for different types of users. 

We are experiencing an issue where Bonjour is not populating printers on user's Apple devices (MacBook, iPhone, and iPads).  Newly connected devices start out working as intended, and Bonjour populates available printers based on which AP they are connected to.,  After a few days, users start to report the printer shows offline and the only way to reconnect is to do it via IP.   This issue wasn't present a month or so ago and to my knowledge, no config or software updates have taken place in Clearpass or the Aruba controllers.

I have cleared the user's device from Clearpass, verified role assignments, placed user devices in the same VLAN as the printers, and factory reset printers.  My daily driver is a MacBook Pro M1 and I was once able to see all printers, but now nothing.  I logged in and connected wirelessly on an older MacBook Pro, that had been offline for a while, and can see the printers but still not on my daily driver.   The two laptops I am using are in the same VLAN, same SSID, and use the same authentication.

On the controllers, I can verify printers that should be showing up are showing when I use "show airgroup servers".  I have verified both of my laptops show under "show aigroup users".  

Any tips or ideas on what to check would be greatly appreciated.  I do have a TAC case open, but so far nothing.  

Is bcmc enabled under vlan?

If TAC has a reply, please share it. I also want to know the follow-up.

------------------------------
If my post was useful, please Accept Solution and Give Kudos.

leo ma

ACMX

Original Message:
Sent: Feb 20, 2024 09:10 AM
From: sov_kblankenship
Subject: Bonjour Not Discovering Printers

Thank you for responding. 

I confirmed I have allowall selected in my airgroup profile.  I did notice one thing, still waiting to hear back from TAC on the matter, but one of our 7220 controllers does not list any AirGroup clients.   Our second 7220 controller lists the most AirGroup servers and Clients.  

7220-1 shows 59 AirGroup Servers and 0 Clients

7220-2 shows 237 Airgroup Servers and 455 Clients.

Original Message:
Sent: Feb 19, 2024 08:05 AM
From: leo.ma
Subject: Bonjour Not Discovering Printers

I think you can try to select allowall 

------------------------------
If my post was useful, please Accept Solution and Give Kudos.

leo ma

ACMX

Original Message:
Sent: Feb 15, 2024 11:51 AM
From: sov_kblankenship
Subject: Bonjour Not Discovering Printers

Hello All,

This is my first time posting to the thread or any for that matter so apologies for any details I leave out.  Anything additional info you all recommend I share to help please let me know.  

A brief overview of our setup: Using CPPM, Aruba 615 APs, Aruba MM-1K, and Aruba 7220 controllers.  Airgroup is enabled since we are using different VLANs for different types of users. 

We are experiencing an issue where Bonjour is not populating printers on user's Apple devices (MacBook, iPhone, and iPads).  Newly connected devices start out working as intended, and Bonjour populates available printers based on which AP they are connected to.,  After a few days, users start to report the printer shows offline and the only way to reconnect is to do it via IP.   This issue wasn't present a month or so ago and to my knowledge, no config or software updates have taken place in Clearpass or the Aruba controllers.

I have cleared the user's device from Clearpass, verified role assignments, placed user devices in the same VLAN as the printers, and factory reset printers.  My daily driver is a MacBook Pro M1 and I was once able to see all printers, but now nothing.  I logged in and connected wirelessly on an older MacBook Pro, that had been offline for a while, and can see the printers but still not on my daily driver.   The two laptops I am using are in the same VLAN, same SSID, and use the same authentication.

On the controllers, I can verify printers that should be showing up are showing when I use "show airgroup servers".  I have verified both of my laptops show under "show aigroup users".  

Any tips or ideas on what to check would be greatly appreciated.  I do have a TAC case open, but so far nothing.  

Hello All,

This is my first time posting to the thread or any for that matter so apologies for any details I leave out.  Anything additional info you all recommend I share to help please let me know.  

A brief overview of our setup: Using CPPM, Aruba 615 APs, Aruba MM-1K, and Aruba 7220 controllers.  Airgroup is enabled since we are using different VLANs for different types of users. 

We are experiencing an issue where Bonjour is not populating printers on user's Apple devices (MacBook, iPhone, and iPads).  Newly connected devices start out working as intended, and Bonjour populates available printers based on which AP they are connected to.,  After a few days, users start to report the printer shows offline and the only way to reconnect is to do it via IP.   This issue wasn't present a month or so ago and to my knowledge, no config or software updates have taken place in Clearpass or the Aruba controllers.

I have cleared the user's device from Clearpass, verified role assignments, placed user devices in the same VLAN as the printers, and factory reset printers.  My daily driver is a MacBook Pro M1 and I was once able to see all printers, but now nothing.  I logged in and connected wirelessly on an older MacBook Pro, that had been offline for a while, and can see the printers but still not on my daily driver.   The two laptops I am using are in the same VLAN, same SSID, and use the same authentication.

On the controllers, I can verify printers that should be showing up are showing when I use "show airgroup servers".  I have verified both of my laptops show under "show aigroup users".  

Any tips or ideas on what to check would be greatly appreciated.  I do have a TAC case open, but so far nothing.  

What do you see for "show airgroup cppm entries", "show airgroup cache entries", do you see the controller [ 7220-1 ] without clients? enable logging for mDNS process on system and user level [ you can choose subcategories as needed under the process], might wanna check user process debugging for mdns since cppm is involved for more detailed logs.

I'd also recommend checking the audit-trial, "show audit-trial" to see if any configuration change caused this. 

A "show log all | include mdns" should give you more information as well.

Hello All,

This is my first time posting to the thread or any for that matter so apologies for any details I leave out.  Anything additional info you all recommend I share to help please let me know.  

A brief overview of our setup: Using CPPM, Aruba 615 APs, Aruba MM-1K, and Aruba 7220 controllers.  Airgroup is enabled since we are using different VLANs for different types of users. 

We are experiencing an issue where Bonjour is not populating printers on user's Apple devices (MacBook, iPhone, and iPads).  Newly connected devices start out working as intended, and Bonjour populates available printers based on which AP they are connected to.,  After a few days, users start to report the printer shows offline and the only way to reconnect is to do it via IP.   This issue wasn't present a month or so ago and to my knowledge, no config or software updates have taken place in Clearpass or the Aruba controllers.

I have cleared the user's device from Clearpass, verified role assignments, placed user devices in the same VLAN as the printers, and factory reset printers.  My daily driver is a MacBook Pro M1 and I was once able to see all printers, but now nothing.  I logged in and connected wirelessly on an older MacBook Pro, that had been offline for a while, and can see the printers but still not on my daily driver.   The two laptops I am using are in the same VLAN, same SSID, and use the same authentication.

On the controllers, I can verify printers that should be showing up are showing when I use "show airgroup servers".  I have verified both of my laptops show under "show aigroup users".  

Any tips or ideas on what to check would be greatly appreciated.  I do have a TAC case open, but so far nothing.