We provide RAP-155 to work-from-home (WFH) users. While all PCs work, Mac computers also work but having problem with the equivalent to Windows remote desktop.
When Help Desk look at the “Network Discovery” from their Mac, they do not see these WFH Mac so they cannot remote it. While all Mac computers (WFH and local Mac) are on the same subnet, Help Desk can only see and remote the Mac at the local network.
All Mac are running on the newest OS 10. Aruba OS is 6.3.1.8
Any helps are appreciated.
Regards,
#RAP155