Wireless Access

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network. 
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect. 
All APs are managed same VC. I'm runngin out of thoughts.

It's hard to find a root-cause based on this information. I would recommend to work with your Aruba partner or Aruba Support.

Next steps to investigate are if the AP is broadcasting the SSID, if the client sees the SSID, and if the issue is related to a single AP (for all clients) or a single type of client, wireless channel (some clients don't support certain wirless clients), band (2.4/5/6 GHz), authentication type...

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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
------------------------------

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

Original Message:
Sent: 12/23/2022 9:02:00 AM
From: cjoseph
Subject: RE: Can't connect to Network Aruba AP-515

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
------------------------------

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

What version of Instant are you running?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
------------------------------

Original Message:
Sent: Dec 23, 2022 09:06 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Its a single vlan, all aps in same vlan as firewall which is dhcp server.

I can see wifi led oN AP but when intry to commect, then it throws error. After restarting AP it works for sometime then again goes tonsame error after sometime.

I can client count 0 in VC after restarting those APs only its working that too for sometime 

Get Outlook for iOS

Original Message:
Sent: 12/23/2022 9:02:00 AM
From: cjoseph
Subject: RE: Can't connect to Network Aruba AP-515

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

I have the same issue right now.

we are currently using 11 x Aruba 550 Series Access Points and having problems with them every week. Time to time some access points (not all) report errors that the WIFI password is wrong. The devices which were already connected to the WIFI get a error message that the wifi password is wrong and we should enter the new passwort. After typing the right password, we are still getting the error that the password is wrong.

After we restart all the APs via Master Controller, the APs are working again without problems and we are able to connect with devices again.

It is happening almost once or twice in a week.
Original Message:
Sent: Dec 23, 2022 09:11 AM
From: cjoseph
Subject: Can't connect to Network Aruba AP-515

What version of Instant are you running?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 09:06 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Its a single vlan, all aps in same vlan as firewall which is dhcp server.

I can see wifi led oN AP but when intry to commect, then it throws error. After restarting AP it works for sometime then again goes tonsame error after sometime.

I can client count 0 in VC after restarting those APs only its working that too for sometime 

Get Outlook for iOS

Original Message:
Sent: 12/23/2022 9:02:00 AM
From: cjoseph
Subject: RE: Can't connect to Network Aruba AP-515

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

i am having the same issues.

we are currently using 11 x Aruba 550 Series Access Points and having problems with them every week. Time to time some access points (not all) report errors that the WIFI password is wrong. The devices which were already connected to the WIFI get a error message that the wifi password is wrong and we should enter the new passwort. After typing the right password, we are still getting the error that the password is wrong.

After we restart all the APs via Master Controller, the APs are working again without problems and we are able to connect with devices again.

It is happening almost once or twice in a week.
Original Message:
Sent: Dec 23, 2022 09:11 AM
From: cjoseph
Subject: Can't connect to Network Aruba AP-515

What version of Instant are you running?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 09:06 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Its a single vlan, all aps in same vlan as firewall which is dhcp server.

I can see wifi led oN AP but when intry to commect, then it throws error. After restarting AP it works for sometime then again goes tonsame error after sometime.

I can client count 0 in VC after restarting those APs only its working that too for sometime 

Get Outlook for iOS

Original Message:
Sent: 12/23/2022 9:02:00 AM
From: cjoseph
Subject: RE: Can't connect to Network Aruba AP-515

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

After a firmware update to 8.10.0.X (latest one) my issue got resolved.
Original Message:
Sent: Jan 12, 2023 05:08 AM
From: BP Plus
Subject: Can't connect to Network Aruba AP-515

i am having the same issues.

we are currently using 11 x Aruba 550 Series Access Points and having problems with them every week. Time to time some access points (not all) report errors that the WIFI password is wrong. The devices which were already connected to the WIFI get a error message that the wifi password is wrong and we should enter the new passwort. After typing the right password, we are still getting the error that the password is wrong.

After we restart all the APs via Master Controller, the APs are working again without problems and we are able to connect with devices again.

It is happening almost once or twice in a week.
Original Message:
Sent: Dec 23, 2022 09:11 AM
From: cjoseph
Subject: Can't connect to Network Aruba AP-515

What version of Instant are you running?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 09:06 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Its a single vlan, all aps in same vlan as firewall which is dhcp server.

I can see wifi led oN AP but when intry to commect, then it throws error. After restarting AP it works for sometime then again goes tonsame error after sometime.

I can client count 0 in VC after restarting those APs only its working that too for sometime 

Get Outlook for iOS

Original Message:
Sent: 12/23/2022 9:02:00 AM
From: cjoseph
Subject: RE: Can't connect to Network Aruba AP-515

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

hello i am still having the same problem. I have to restart the access points every one or two weeks.


Original Message:
Sent: Dec 23, 2022 09:11 AM
From: cjoseph
Subject: Can't connect to Network Aruba AP-515

What version of Instant are you running?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 09:06 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Its a single vlan, all aps in same vlan as firewall which is dhcp server.

I can see wifi led oN AP but when intry to commect, then it throws error. After restarting AP it works for sometime then again goes tonsame error after sometime.

I can client count 0 in VC after restarting those APs only its working that too for sometime 

Get Outlook for iOS

Original Message:
Sent: 12/23/2022 9:02:00 AM
From: cjoseph
Subject: RE: Can't connect to Network Aruba AP-515

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

please reach out to our Technical Assistance Centre

------------------------------
If my post was useful accept solution and/or give kudos.
Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
------------------------------

Original Message:
Sent: Feb 02, 2023 05:40 AM
From: bp
Subject: Can't connect to Network Aruba AP-515

hello i am still having the same problem. I have to restart the access points every one or two weeks.

Aktuelle Version 8.11.0.1_85785 SSR (Digitally Signed - Production Build)

Original Message:
Sent: Dec 23, 2022 09:11 AM
From: cjoseph
Subject: Can't connect to Network Aruba AP-515

What version of Instant are you running?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 09:06 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Its a single vlan, all aps in same vlan as firewall which is dhcp server.

I can see wifi led oN AP but when intry to commect, then it throws error. After restarting AP it works for sometime then again goes tonsame error after sometime.

I can client count 0 in VC after restarting those APs only its working that too for sometime 

Get Outlook for iOS

Original Message:
Sent: 12/23/2022 9:02:00 AM
From: cjoseph
Subject: RE: Can't connect to Network Aruba AP-515

Make sure the client VLAN is trunked to that access point.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath Poodari
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network.
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect.
All APs are managed same VC. I'm runngin out of thoughts.

Hi,

I'm facing the same trouble for weeks now .... Did you resolve this problem ?
I resolve this problem, disabling and reactivate the wifi adaptator ont the laptop -> not very funny for my users.

Regards

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network. 
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect. 
All APs are managed same VC. I'm runngin out of thoughts.

Original Message:
Sent: 3/1/2024 10:17:00 AM
From: Marc BENOLIEL
Subject: RE: Can't connect to Network Aruba AP-515

Hi,

I'm facing the same trouble for weeks now .... Did you resolve this problem ?
I resolve this problem, disabling and reactivate the wifi adaptator ont the laptop -> not very funny for my users.

Regards

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network. 
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect. 
All APs are managed same VC. I'm runngin out of thoughts.

Original Message:
Sent: 3/1/2024 11:37:00 AM
From: Sampath
Subject: RE: Can't connect to Network Aruba AP-515

Hi in my case it's the switches. 

We placed netgear poe switches,  which has some kind of sticky mac addresses. 

Means if one client connected to ap in port1, switch expects its mac address to work from that specific port only.. until the client mac changes or the mac address table refresh happens at the switch.

Check ur luck with different switches

Sampath

Original Message:
Sent: 3/1/2024 10:17:00 AM
From: Marc BENOLIEL
Subject: RE: Can't connect to Network Aruba AP-515

Hi,

I'm facing the same trouble for weeks now .... Did you resolve this problem ?
I resolve this problem, disabling and reactivate the wifi adaptator ont the laptop -> not very funny for my users.

Regards

Original Message:
Sent: Dec 23, 2022 06:59 AM
From: Sampath
Subject: Can't connect to Network Aruba AP-515

Hi, We're facing a weird issue, at some part of the floor, users are not able to connect to WiFi. It shows can't connect to network. 
I can't imagine of network issue, because its not connecting to WiFi itself. But whereas the same client if moved to some other place, i'm able to connect. 
All APs are managed same VC. I'm runngin out of thoughts.