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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.

CAP´s randomly disconnects

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  • 1.  CAP´s randomly disconnects

    Posted 2 hours ago

    Hi Airheads

    I have a problem that iv tried to rap my head around for weeks, but I need  you help

    We randomly have access point disconnect from the controllers all over the globe, it can be at a site 800 meters away from the controller or in the US, 6400 KM away from the controller. It can be one access point or five access points.

    Its random.

    We tried different thing to resolve the issues and to get the AP´s to connect again, with mix results.

    Clear session the palo alto, reset POE on the 2930F switch, disable/enable the port, clear gap-db on the MM…

    Nothing really helps to force em back on the controller… they like live there own lives… and eventually when iv try different things without success, next day they maybe active on the controller or half of em, and the rest will connect over a day or two

    Iv notices that the AP get an IP from the DHCP server , and that the AP is pingable, even that's its not show up in LLDP on the switch, and the controller, and they draw PoE power

    Iv tried to login to an AP the pingable but have joined the controller, but I cant, is there a way to enable ssh on the AP´s so I can see that's going on from the AP´s side when I doesn't join the Controller, but has an IP?

    Any advice to proceed the troubleshooting?

    Br. Th3Plug

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