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Carepack renewal problems

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  • 1.  Carepack renewal problems

    Posted May 17, 2024 12:36 PM

    Anyone else having trouble renewing carepacks with HPE Aruba. 

    No matter what reseller I attempt to renewal a carepack for wireless controllers or any carepack HPE is not getting back to the reseller?

    Seems to be a long standing issue on the HPE Aruba side. Any suggestions?

  • 2.  RE: Carepack renewal problems

    Posted May 28, 2024 08:03 AM

    I'm not aware of such issues, renewals should be quick and efficient. Do you have an Aruba contact in your country? If so, it may help to reach out as people may not be aware of issues.

    Herman Robers
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.