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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Choppy call quality on Mitel 5634 since we upgraded AP to the 635.

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  • 1.  Choppy call quality on Mitel 5634 since we upgraded AP to the 635.

    Posted Jun 05, 2023 09:32 PM

    Hi Guys,

    Wondering if anyone had any experience with dealing with Mitel 5634 wireless handsets connecting to Aruba AP635's on 5ghz.  The code on the old AP as well as the new AP are the same at 8.10.0.4.

    So far the wireless Mitel 5634 phones were working fine on the old AP225 with no issues in terms of latency, dead air, choppy call quality.  Some of the areas where we have recently upgraded to AP635, users have been complaining of poor call quality as well as latency.  Performed a test myself by either hardcoding the handset to 2.4 or 5 , experienced the same.

    No changes have been made on either side.  Only thing I noticed, the the contractors have installed the AP like 10-15ft apart in a single hallway - not sure if that might be causing some interference?

    Thanks