Security

We recentely migrated from some hardware clearpass servers to VMs (1 subscriber and 1 publisher) and going through the testing at the moment. We were able to add the platform licensing just fine, but after adding the onboard licensing, noticed it now takes a painfully long time to login and I can't on the onguard and access licensing. 

When I try to add to add the Access licensing, i click the check box to agree to terms and hit "Add License" and nothing happens for a few seconds and then my page refreshes to the below:

Any ideas??

That 'redirecting in 5 seconds' message is shown when ClearPass is restarting or starting. Normally it will go away after a few minutes.

As you have a VM, can you check if there is high CPU or high memory usage? Did you provision the VMs according to the system requirements, and dedicated/guaranteed resources at the hypervisor level? When I see such issues, it's many times related to system resources or a full disk (no secondary disk attached).

If you can't fix it with this generic guidance, I would work with TAC.

We recentely migrated from some hardware clearpass servers to VMs (1 subscriber and 1 publisher) and going through the testing at the moment. We were able to add the platform licensing just fine, but after adding the onboard licensing, noticed it now takes a painfully long time to login and I can't on the onguard and access licensing. 

When I try to add to add the Access licensing, i click the check box to agree to terms and hit "Add License" and nothing happens for a few seconds and then my page refreshes to the below:

Any ideas??

Thanks Herman. I thought it was a resource problem and I did check that 

[admin@Clearpass1]# show sysinfo

System Uptime    :  14:08:13.020000
Active Partition : /dev/dm-13
Disk Encryption  : Enabled
===========================================
              Disk Utilization
-------------------------------------------
Total         :    504.21 GB
Free          :    439.85 GB (87%)
===========================================
              Memory Utilization
-------------------------------------------
Total         :    16.00 GB
Free          :    9.82 GB (61%)
===========================================


WARNING - System resource information for C2000V.
 Current system configuration:
-----------------------------
 Number of CPUs  = 8
 Total Memory    = 16.00 GB
 Total Disk Size = 1064.00 GB
-----------------------------
Required system configuration:
-----------------------------
 Number of CPUs  = 8
 Total Memory    = 16 GB
 Total Disk Size = 1000 GB
-----------------------------
Input/Output Operations Per Second (IOPS) :
-----------------------------
 Random Disk Read calculated at boot time  = 1499
 Random Disk Write calculated at boot time = 516
 Current Random Disk Read  = 1233
 Current Random Disk Write = 425

That 'redirecting in 5 seconds' message is shown when ClearPass is restarting or starting. Normally it will go away after a few minutes.

As you have a VM, can you check if there is high CPU or high memory usage? Did you provision the VMs according to the system requirements, and dedicated/guaranteed resources at the hypervisor level? When I see such issues, it's many times related to system resources or a full disk (no secondary disk attached).

If you can't fix it with this generic guidance, I would work with TAC.

We recentely migrated from some hardware clearpass servers to VMs (1 subscriber and 1 publisher) and going through the testing at the moment. We were able to add the platform licensing just fine, but after adding the onboard licensing, noticed it now takes a painfully long time to login and I can't on the onguard and access licensing. 

When I try to add to add the Access licensing, i click the check box to agree to terms and hit "Add License" and nothing happens for a few seconds and then my page refreshes to the below:

Any ideas??