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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Clearpass 6.8 License Issue

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  • 1.  Clearpass 6.8 License Issue

    Posted Feb 20, 2024 11:17 AM


    We have a clearpass that is running on version 6.8 but we want to upgrade 6.10 version. Our licenses are permanent but when we upgrade the system is it possible losing our licenses. I believe in newer versions the license key is something more longer. I don't want to lose my licenses via upgrade. Do i need to convert the licenses in portal or am i need TAC assistance with that ? ALso I cannot see my subscribtion id in the Clearpass. Thanks,


  • 2.  RE: Clearpass 6.8 License Issue

    Posted Feb 20, 2024 12:09 PM

    Opening a licensing TAC case is the quickest way to resolve this in my experience.  

  • 3.  RE: Clearpass 6.8 License Issue

    Posted Feb 21, 2024 06:45 AM

    Licenses for 6.8 and 6.10 are the same, so you should be fine. Always good to have a backup, and TAC can assist if you you get stuck anywhere in the process.

    Note that a valid and active support contract is required for a ClearPass upgrade.

    Also, please be informed that ClearPass 6.10 will go end-of-support in a few months, so please consider to upgrade to 6.11 or 6.12, which needs a re-installation of the VM/hardware appliance.

    Herman Robers
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.