generally this error could be caused by client that moves out of the wifi coverage when doing EAP transaction, it could also be Driver issues.
but certainly it can also be trust issues for certs on the client side. this is the way the clients handles the trust chain.
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Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
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Original Message:
Sent: Nov 05, 2022 05:22 AM
From: yaser ghazali
Subject: ClearPass 9002 - Request Timeout - Client did not complete EAP transaction
Hi, I also have the same problem, what was the solution?
Original Message:
Sent: May 25, 2020 08:46 AM
From: Scott McMullan
Subject: ClearPass 9002 - Request Timeout - Client did not complete EAP transaction
Hi,
I have been rolling out ClearPass to our company for wireless 802.1x authentication.
I have now been testing it for wired profiles and currently on a Cisco switch when a user attempts to connect they are getting a timeout message.
The access tracker shows the timeout and the below:
Error Code: | 9002 |
Error Category: | RADIUS protocol |
Error Message: | Request timed out |
Alerts for this Request RADIUS | Client did not complete EAP transaction |
|
The logs show:
2020-05-25 13:05:38,396 [main SessId R000000a5-01-5ecbb45d] ERROR RadiusServer.Radius - reqst_clean_list: Deleting request sessid - R000000a5-01-5ecbb45d, state - AHAA6QD9AAG5AwAAJ+ucxvGpis/K+hD2S1ejqA=
2020-05-25 13:05:38,396 [main SessId R000000a5-01-5ecbb45d] ERROR RadiusServer.Radius - reqst_clean_list: Packet 250:151:88:00-24-9B-0D-E2-E3 recv 1590408285.329495 - resp 1590408285.332988
Not sure what this could be be.
I have selected it to use EAP-TLS however in the access tracker I noticed this:
Authentication Method: | EAP |
Any ideas on what the above logs could mean?
Thanks