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ClearPass guest Captive portal has long pause after login such that hotel guests can become frustrated

This thread has been viewed 9 times
  • 1.  ClearPass guest Captive portal has long pause after login such that hotel guests can become frustrated

    Posted Dec 04, 2023 06:37 AM

    Good day,

    We recently deployed a ClearPass as a guest management system for a prominent Hotel. The infrastructure includes 2 physical controllers that are clustered by a Virtual Mobility Conductor then we have Clearpass as the guest management solution.

    When the guest connects to the wifi,  guest captive portal comes up as expected and the guest enters name and email details to login. The issue we are having is that there is a long pause after captive portal login before the guest gets internet access. Not sure if its because of background processes, but I am seeking advice on any optimisation I can do to reduce the login delay for guests. Could it be related to the Certificate type we are using beacuse l have installed a wildcard certificate or are there any settings we need to tweak?

    Kindly assist



  • 2.  RE: ClearPass guest Captive portal has long pause after login such that hotel guests can become frustrated

    Posted Dec 05, 2023 04:22 AM

    If you go into Guest > Configuration > Self-Registration > select the portal page > Edit > and on the right hand side look at the login delay. Is that set too long? We use 3 secs

    You can see the same setting in the Advanced Editor if you scroll way down the page, and look for Automatic login:



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    Nathan
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  • 3.  RE: ClearPass guest Captive portal has long pause after login such that hotel guests can become frustrated

    EMPLOYEE
    Posted Dec 06, 2023 08:55 AM

    As well, have a look at the redirect pause under your L3 Authentication Captive Portal profile:

    Think the default is 10, but 1 or 2 works fine as well..



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 4.  RE: ClearPass guest Captive portal has long pause after login such that hotel guests can become frustrated

    Posted Dec 07, 2023 10:43 AM

    Redirect pause, forgot that. We use 0 and it's absolutely fine.



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    Nathan
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