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ClearPass Guest - Operator Login - Failing in 6.11?

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  • 1.  ClearPass Guest - Operator Login - Failing in 6.11?

    Posted Feb 20, 2024 04:05 AM

    Wondering if there is a change of behaviour in 6.11 that is in play here, but I'm struggling to the Guest Operator Logins working with an external auth source (in this case AD).

    As usual, I've copied the existing [Guest Operator Logins] policy and created my own role mapping and enforcement policies.

    When I go to login, Access Tracker is showing an 'ACCEPT' but Event Viewer and the Guest Application Log are reporting  'Login Failed' and 'Failed operator login attempt'.

    I'm successfully using a custom service  to login to policy manager itself using the same AD, and I can login to Guest using the built in admin account, or another test admin account.

    Has anyone else got a working configuration from 6.11?



  • 2.  RE: ClearPass Guest - Operator Login - Failing in 6.11?

    Posted Feb 20, 2024 04:10 AM

    Hi

    Yes, I have successfully created Guest Operator Login services in 6.11, with the same process as you have described.



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    Jonas Hammarbäck
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  • 3.  RE: ClearPass Guest - Operator Login - Failing in 6.11?
    Best Answer

    Posted Feb 20, 2024 04:12 AM

    Have not heard any issues around this, and just tested with operator in AD, and that just works.

    Did you return a valid Operator Role in Application:admin_privileges?



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 4.  RE: ClearPass Guest - Operator Login - Failing in 6.11?

    Posted Feb 20, 2024 04:58 AM

    Thanks Herman,

    The logs were also saying the same thing:

    See if you can spot my mistake :P

    Fixed by updating to this:


    Original Message