Hi everyone,
I'm encountering an issue that some of you might have faced, and I'm hoping to find a solution here.
We have an Intercom device connected to an Aruba 2930F switch with MAC-based authentication enabled on the port.
The device has two components: the intercom (voice) and a camera.
When I disable authentication on the port, both MAC addresses for the intercom and the camera appear, and everything works fine, untagged port.
However, when I enable authentication, only the MAC address for the voice part is seen after authentication completes.
Consequently, the camera doesn't work when we initiate a call (which redirects to a handheld device where we should see the camera feed).
An authentication request for the camera's MAC address appears after some time, indicating it has been authenticated.
I suspect the camera keeps shutting down, preventing it from being authenticated in time.
When we initiate a call the camera seems to connect and comminucate, but it is not active all the time, and the authentication process for the camera takes too long it seems.
Has anyone experienced a similar problem? If so, how did you resolve it?
Thanks in advance for your help!
port configuration:
aaa port-access authenticator client-limit 32
aaa port-access mac-based unauth-period 30
aaa port-access mac-based unauth-vid 5
aaa port-access auth-order authenticator mac-based
aaa port-access auth-priority authenticator mac-based
Role configuration:
User Role Information
Name : *DUR_role-name-3060-3
Reauthentication Period (seconds) : 0
Cached Reauth Period (seconds) : 0
Logoff Period (seconds) : 0
Untagged VLAN : 70
Tagged VLANs :
Captive Portal Profile :
Policy :
Secondary Role Name :
Device Attributes : Enabled
PoE Allocation By Class : Disabled
PoE Priority : low
Admin-edge-port : Enabled
Port-mode : Disabled